risxc 11 Posted February 19 Hi I bought an not too expensive item form a 1st time seller here is a copy of the conversation tied to the Order masking the seller name ,tel no etc Messages BUYER you do not have any shipping methods defined please let me know I prefer postnet to postnet(Closest postnet is Postnet the xxxx xxxxxx ) which should be about R100 for an item of this size , I have added R100 to cover shipping9 Feb 2021, 22:13 SELLER(no ratings) Good day, thank you very much for your order, unfortunately we don't have a Postnet in Louis Trichardt, only Courier Guy, but Im traveling to Pretoria tomorrow so if i come across a Postnet ill see what i can do and let you know ASAP. My number is xxxx xxx xxx if you need to contact me. Otherwise email is perfect. Ill be in touch soon. Thank you, and have a wonderful evening!9 Feb 2021, 23:02 BUYER373 Courier guy is also fine , whatever is easiest for you9 Feb 2021, 23:16 BUYER373 Hi please send me a tracking number once you have sent the package11 Feb 2021, 19:34 SELLER(no ratings) Hallo, unfortunately i could not send it yet, im in cape town on holiday for the weekend ill send it out on Monday and forward the tracking number to you ASAP. Thank you so much. Have a wonderful weekend12 Feb 2021, 12:35 BUYER373 Hi Please send me the tracking number17 Feb 2021, 08:17 BUYER373 Hi Please send me the tracking number17 Feb 2021, 20:30 BUYER373 Hi I have not heard anything from you since the 12 of feb please let me know.18 Feb 2021, 09:11 So my question becomes , at what point do I get BOB involved ? Share this post Link to post Share on other sites
TradeRouteAuctions 72 Posted February 21 Hallo 9th Feb to 18th already more than a week. I would think 7 days from date of payment you should send a complaint to hello@bidorbuy.co.za Seller seem not to take the sale seriously. Delays can be accepted only if there was proper and continuous communication Share this post Link to post Share on other sites
MiemsJewels 12 Posted February 21 Bad customer service for a seller without any ratings yet. Share this post Link to post Share on other sites
risxc 11 Posted February 21 Hi , thanks for the replies so far still haven't heard anything from the seller , so I will be contacting hello@bidorbuy.co.za as Trade Route Auctions have advised. 1 Share this post Link to post Share on other sites
Adri M van Zyl 10 Posted May 27 Sellers ask excessive shipping to make up for 'money lost' which is absolute unacceptable. BoB should really get on board here and get this practice out of here. Choose 3 couriers and just use them on this site. Negotiate a set rate and FORCE sellers to honour or leave. Honestly, buyers gets horrible service, and then we have to WAIT and even ask more than once for tracking numbers. With such high shipping and them using couriers, it should be sent daily and not 3 days before dispatching to a courier. Share this post Link to post Share on other sites
