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Seeds and All

Q & A System broken

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Seeds and All

When I send an answer to a buyer it takes out all the species between sentences, links, etc. This makes it impossible to properly communicate with potential buyers. When I reported this to Nape I was asked to resend the link without any communication from my side!!! Surely the Bid or Buy staff could have contacted the buyer directly and sent the proper link to the buyer on behalf of Seeds and All.

210113123002_Q%20and%20A.jpg

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Seeds and All

Update... 

This issue has still not been attended to. Spacing and line breaks are missing in our answers to buyers questions. 

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Seeds and All

This issue has unfortunately not been resolved yet...

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TradeRouteAuctions

WE also face same issue.

 

text with links show with no spaces - jumbled

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Seeds and All

This seems to have been resolved. Thanks guys😄

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Seeds and All
On 2/20/2021 at 8:19 PM, Seeds and All said:

This seems to have been resolved. Thanks guys😄

... and it's broken again.

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Seeds and All

Again! My answers to questions are not being sent to the buyer.

 

Q and A 21 March 2021B.JPG

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Seeds and All

Hi Guys,

Kindly explain why this answer was flagged and not sent to the buyer immediately?

Q and A 15092021.PNG

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admin

Hi Seeds and All,

Unfortunately answering your question will compromise the flagged questions system. Apologies if flagging questions causes you inconvenience, we do attempt to get to them as soon as possible. 

Kind regards

Andries

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Seeds and All

Again... I cannot see why my answer needed to be flagged by the system. Sellers are loosing big sales while Bid or Buy is afraid of loosing commission. Your strict rules are chasing good sellers, who have ALWAYS ONLY TRADED ON BID OR BUY, away! Once we leave we may not come back. I have always prided myself on being a responsive seller. Why does Bid or Buy no longer include the question in the email notifications being sent to sellers?

 

Q&A Issues 2.JPG

Edited by Seeds and All
Updated photo

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Seeds and All

...and again. The buyer has to wait for a link from the seller till Bid or Buy opens up again on Monday and verifies that my answer doesn't break the rules😠

 

Q&A Issues3.JPG

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admin

 

Hi Seeds and All,

Your reply is visible long ago. 

Seeds.thumb.PNG.7de605e0bb927966f3b81e52cb17d3b8.PNG

Kind regards

Andries

 

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Seeds and All

Received this email from Bid or Buy at 22:01 on 20 December 2021.

"Hi Jonathan

You have unread messages that require your attention. Increase your chance of a sale by responding promptly.

The bidorbuy message facility is a private and safe way for buyers and sellers to communicate."

After logging into My bidorbuy there are no unanswered questions from buyers, usually highlighted in red, to answer.

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