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Seeds and All

Cannot accept Credit Card Payments

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Seeds and All

I cannot process orders because I'm receiving an error when trying to accept credit card payments.

201028064056_BoB-Pay%20Credit%20Card.png
 

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The JJ Master

@Seeds and All do you have a order number for me to look at?

 

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Seeds and All

Thanks for your response. It was for order 18351348 but I was able to accept it after your offices opened this morning. I wish there was a better system in place to verify credit card payments after hours. Some sellers have to start their working day at 01h00 and need to be at the PostNet or post office at 08h00 to send a parcel before being at work. When a customer places an order and makes immediate payment with a credit card I would like to immediately accept that payment and have enough time to process the order before going to work in the morning. So often I see that a Credit Card payment needs to be reviewed by admin and the buyer is chasing us to get their parcel processed and shipped.

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TradeRouteAuctions
3 hours ago, Seeds and All said:

Thanks for your response. It was for order 18351348 but I was able to accept it after your offices opened this morning. I wish there was a better system in place to verify credit card payments after hours. Some sellers have to start their working day at 01h00 and need to be at the PostNet or post office at 08h00 to send a parcel before being at work. When a customer places an order and makes immediate payment with a credit card I would like to immediately accept that payment and have enough time to process the order before going to work in the morning. So often I see that a Credit Card payment needs to be reviewed by admin and the buyer is chasing us to get their parcel processed and shipped.

True sometimes the credit card payments takes between 2 to 3 days when payment comes on Friday af'noon or during the weekend.

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Seeds and All
7 hours ago, TradeRouteAuctions said:

True sometimes the credit card payments takes between 2 to 3 days when payment comes on Friday af'noon or during the weekend.

What makes it worse is that BoB sends out an email to the buyer informing them that all that has to happen is for the seller to accept the payment when in actual fact that option is not being made available to us until after the admin review, hours or days later! This puts sellers in a bad light.

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TradeRouteAuctions
On 10/29/2020 at 2:16 AM, Seeds and All said:

What makes it worse is that BoB sends out an email to the buyer informing them that all that has to happen is for the seller to accept the payment when in actual fact that option is not being made available to us until after the admin review, hours or days later! This puts sellers in a bad light.

100% I have notified this to Bidorbuy, they should rephrase it to say - sellers will be notified after Admin review is complete.

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Seeds and All
On 10/31/2020 at 9:25 AM, TradeRouteAuctions said:

100% I have notified this to Bidorbuy, they should rephrase it to say - sellers will be notified after Admin review is complete.

Unfortunately you are wasting your breath. I have asked Bid or Buy to change the wording in their email for YEARS already. They just don't give a damn that sellers and buyers are being inconvenienced by the blatant lies in their email. Again, I have a large order (18372497) of over 80 items that needs to be sent on Monday morning at 08h00 and I cannot process the order until the admin review of the Credit Card payment has been done. This buyer has probably been informed that I just need to accept the payment and I cannot do so because it is awaiting Admin Review. As I can only go to the post office on Mondays and Fridays this order will not be able to be sent till Friday!@The JJ MasterI have to wonder... why am I still loyal to Bid or Buy, after 14 years, when I could have been of better service to this buyer if the order was dealt with privately or through Facebook?

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Seeds and All
5 minutes ago, Seeds and All said:

Unfortunately you are wasting your breath. I have asked Bid or Buy to change the wording in their email for YEARS already. They just don't give a damn that sellers and buyers are being inconvenienced by the blatant lies in their email. Again, I have a large order (18372497) of over 80 items that needs to be sent on Monday morning at 08h00 and I cannot process the order until the admin review of the Credit Card payment has been done. This buyer has probably been informed that I just need to accept the payment and I cannot do so because it is awaiting Admin Review. As I can only go to the post office on Mondays and Fridays this order will not be able to be sent till Friday!@The JJ MasterI have to wonder... why am I still loyal to Bid or Buy, after 14 years, when I could have been of better service to this buyer if the order was dealt with privately or through Facebook?

Just received this from the buyer...

"Payment successful
You have made a credit card payment for the amount of R***** to the seller Seeds and All81564 for Order 18372497
Please note that the seller Seeds and All81564 has been notified and still has to accept the payment before the authorized amount of R***** will be debited from your credit card. "

For the record... I have not been notified and I cannot accept the payment as it still shows that it needs to be admin reviewed.

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Seeds and All

I am happy to report that I stand corrected! My buyer's credit card payment has just been confirmed by BoB. Thanks guys!

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TradeRouteAuctions

So it took a couple of days before you could accept.

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TradeRouteAuctions
On 11/1/2020 at 10:26 AM, Seeds and All said:

Unfortunately you are wasting your breath.

🤩

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All Music

What does it mean when the status of a credit card payment is shown as "payment awaiting admin review" ?

Is it not the sellers job to accept or decline the payment?

Order 18622145 refers

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Seeds and All
7 hours ago, All Music said:

What does it mean when the status of a credit card payment is shown as "payment awaiting admin review" ?

Is it not the sellers job to accept or decline the payment?

Order 18622145 refers

Bid or Buy, once known as "Africa's largest marketplace", cannot process credit card payments automatically. Hard to believe that in 2020 they still reply on Bid or Buy staff to manually review credit card payments before releasing them to sellers to either accept or reject. To the best of my knowledge they still inform buyers immediately after the payment that the seller just needs to accept or reject the payment when in actual fact it can take much longer before the seller is given the opportunity to do so. Regardless of the fact that the BoB website is operational 24 hours, credit card payments done by buyers outside of BoB office hours are only reviewed and released to sellers when their staff are back on duty in the morning. Currently sitting with the same issue again on Order 18624432. We cannot process that order until BoB staff start working later today.

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TradeRouteAuctions
On 12/21/2020 at 4:26 AM, Seeds and All said:

Bid or Buy, once known as "Africa's largest marketplace", cannot process credit card payments automatically. Hard to believe that in 2020 they still reply on Bid or Buy staff to manually review credit card payments before releasing them to sellers to either accept or reject. To the best of my knowledge they still inform buyers immediately after the payment that the seller just needs to accept or reject the payment when in actual fact it can take much longer before the seller is given the opportunity to do so. Regardless of the fact that the BoB website is operational 24 hours, credit card payments done by buyers outside of BoB office hours are only reviewed and released to sellers when their staff are back on duty in the morning. Currently sitting with the same issue again on Order 18624432. We cannot process that order until BoB staff start working later today.

This must be resolved. or atleast the buyer should know the credit card payment is pending verification instead of "seller notified"

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Seeds and All

@The JJ Master It is hard to believe that, even in 2021 with the technology that exists, sellers still cannot accept payments over weekends and process orders to be sent on a Monday morning because the payment is Awaiting Admin Review on Order 10403883.

I ship post office parcels on Monday and Friday only and will now only be able to send this parcel next week Friday!

How is it that you do not have anyone in Community Watch over a weekend to review CC payments?

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admin

Hi Seeds and All,

I do credit card payments every Saturday and on Sundays it is done by one of my colleagues and if he is not available they are also done by me. Credit card payments made to you since last night will be reviewed and released as soon as I get to them. Credit card payments are reviewed in the order payment was made.

Should payment not be released would mean that documents were requested from the buyer. 

Kind regards

Andries

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Seeds and All
12 minutes ago, admin said:

Hi Seeds and All,

I do credit card payments every Saturday and on Sundays it is done by one of my colleagues and if he is not available they are also done by me. Credit card payments made to you since last night will be reviewed and released as soon as I get to them. Credit card payments are reviewed in the order payment was made.

Should payment not be released would mean that documents were requested from the buyer. 

Kind regards

Andries

Hi Andries,

When I spoke to Micheline at Bid or Buy this morning at 08h30 she informed me that I would have to wait till Monday morning for this payment to be reviewed. Furthermore, the buyer is question has made multiple payments to me in the past month. Why would documents be required now for a small payment of R 68.00?

Kind regards,

Jonathan 

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Seeds and All
4 minutes ago, Seeds and All said:

Hi Andries,

When I spoke to Micheline at Bid or Buy this morning at 08h30 she informed me that I would have to wait till Monday morning for this payment to be reviewed. Furthermore, the buyer is question has made multiple payments to me in the past month. Why would documents be required now for a small payment of R 68.00?

Kind regards,

Jonathan 

Besides this...

Buyers are sent an email informing them that the seller has been notified of the CC payment. This is a lie as the seller will only be informed of the payment when the Admin Review is completed and the option to accept the CC payment is made available to the seller.

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admin

Hi Jonathan,

Apologies, I should have been clearer when I said "Should payment not be released" I was speaking in general and not referring to that specific buyer. Point in case, for Order 18764887 I have requested documentation. However, please note that documentation may be requested from buyers even after they made numerous credit card payments, pending what we find when reviewing the payment. 

Regarding the information you received this morning that the credit card payments will only be done on Monday. I do apologise for the information you have received. It is a case of "out of sight out of mind" unfortunately as I do not work from the bidorbuy office, ever, so some people tend to forget about me. I can assure you that credit card payments are done 7 days a week.

Kind regards

Andries

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Seeds and All

Hi Andries,

I just spoke to Elvis at Bid or Buy who is also under the impression that Bid or Buy does not process Credit Card payments over weekends. He said that I would have to wait till Monday after 08h00 for an admin review of the payment that was made on order 19124485 as there is no one available over weekends to manually do it.

Kind regards,

Jonathan

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admin

Hi Jonathan,

Just as I explained in my previous post. I will have this addressed with the Customer Service Agents. Unfortunately today I could not release credit card payments during the day. I started with credit cards payments at 18h00 and will get to your sale as soon as possible. 

Kind regards

Andries

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