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Incorrect Delivery address captured on orders

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BeeConnections

Hello

Question to other sellers,

Whom takes responsibility for an incorrect address on an order? Ie. The buyer only supplied the street address which happens to be a complex. 

The courier company has a proof of delivery however the buyer does not know the person who signed for it, nor has the parcel found its way to him.

Have you experienced this before and how did you resolve it?

Thank you

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TradeRouteAuctions

The courier company is responsible to find the correct person listed in the address

They should ensure delivering to the correct person. If wrongly delivered they should be able to go back and collect from where they delivered and return it to the correct person.

 

This has happened to us few times in the past and later rectified.

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