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Payment issues - Credit card & EFT

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TradeRouteAuctions

After the long break, there are a few sale happening in Level 4.

 

However, this week I have experienced 3 payment issues.

2 x Credit card payments, when I click accept it always returns the below error.  Payment is sitting there waiting, Buyers are increasingly agitated.

 

image.png

 

1 x EFT Payment sent via CAPITEC  to Bidorbuy's ABSA on 30th April 2020 and till date (06th May 2020) hasn't reflected in Bidorbuy's accounts and buyer's bank claims it went out of theirs.

Any other sellers facing similar issues ? Payment problems. ?

 

 

 

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TradeRouteAuctions

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3 minutes ago, TradeRouteAuctions said:

After the long break, there are a few sale happening in Level 4.

 

However, this week I have experienced 3 payment issues.

2 x Credit card payments, when I click accept it always returns the below error.  Payment is sitting there waiting, Buyers are increasingly agitated.

 

image.png

 

1 x EFT Payment sent via CAPITEC  to Bidorbuy's ABSA on 30th April 2020 and till date (06th May 2020) hasn't reflected in Bidorbuy's accounts and buyer's bank claims it went out of theirs.

Any other sellers facing similar issues ? Payment problems. ?

 

 

 

 

unnamed.png

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The JJ Master
On 5/6/2020 at 1:34 PM, TradeRouteAuctions said:

After the long break, there are a few sale happening in Level 4.

 

However, this week I have experienced 3 payment issues.

2 x Credit card payments, when I click accept it always returns the below error.  Payment is sitting there waiting, Buyers are increasingly agitated.

 

image.png

 

1 x EFT Payment sent via CAPITEC  to Bidorbuy's ABSA on 30th April 2020 and till date (06th May 2020) hasn't reflected in Bidorbuy's accounts and buyer's bank claims it went out of theirs.

Any other sellers facing similar issues ? Payment problems. ?

 

 

 

Hi @TradeRouteAuctions

 

We did experience a few minor issues with confirming our Credit Card payments, but since then we've rectified this with the banks.

Can you please check if you still have any issues with accepting CC payments?

With regards to the EFT payment, a Capitec payment to ABSA or any other bank can take up to 72 hours to reflect. If the buyer used the correct reference number we will allocate it to the order as soon as we receive the funds.

 

I hope this helps, and please do let me know if you encounter any other issues with payments.

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TradeRouteAuctions
5 hours ago, The JJ Master said:

I hope this helps, and please do let me know if you encounter any other issues with payments.

Thank you JJ Master for the explanation.

I had to reverse 3 x credit card payments and finally they had to do EFT payments instead.

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TradeRouteAuctions

Just to give you an update - today the system is smooth.

All credit card payments received OK.

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The JJ Master
On 5/8/2020 at 3:20 PM, TradeRouteAuctions said:

Just to give you an update - today the system is smooth.

All credit card payments received OK.

@TradeRouteAuctions Thanks for the update.

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