bitesize 12 Posted March 27 I knew it would happen eventually, that buyer who complains for no real reason. I generally only have two delivery options, Pargo and Postnet. On some items, because of the size and price I offer free courier or a rate where I pay part of. But on smaller, less pricier items I have the more affordable option. This buyer chose to buy the item, then give me a neutral and complain after that my delivery options suck. I told them it was an unfair rating and they don't believe it is. I know I just have to dust it off as a problem buyer but damn, seriously? They complained that it wasn't the norm to go out and collect the parcel, instead it should be delivered to your door. So why buy when you know what the delivery options are and don't agree with them? Told the buyer it's like seeing a blue shirt for sale, buying it then complaining only one colour was available. If you look at their profile they really do complain over the smallest thing e.g. payment options too. Incidentally they are happy with the item. My mind is boggled. Have ref'd admin about it. But I don't expect much. Share this post Link to post Share on other sites
All Music 26 Posted March 27 I see no neutral rating on your profile, so bob must have removed it? Share this post Link to post Share on other sites
bitesize 12 Posted March 27 1 hour ago, All Music said: I see no neutral rating on your profile, so bob must have removed it? It's currently under review. Share this post Link to post Share on other sites
The JJ Master 32 Posted March 28 13 hours ago, bitesize said: I knew it would happen eventually, that buyer who complains for no real reason. I generally only have two delivery options, Pargo and Postnet. On some items, because of the size and price I offer free courier or a rate where I pay part of. But on smaller, less pricier items I have the more affordable option. This buyer chose to buy the item, then give me a neutral and complain after that my delivery options suck. I told them it was an unfair rating and they don't believe it is. I know I just have to dust it off as a problem buyer but damn, seriously? They complained that it wasn't the norm to go out and collect the parcel, instead it should be delivered to your door. So why buy when you know what the delivery options are and don't agree with them? Told the buyer it's like seeing a blue shirt for sale, buying it then complaining only one colour was available. If you look at their profile they really do complain over the smallest thing e.g. payment options too. Incidentally they are happy with the item. My mind is boggled. Have ref'd admin about it. But I don't expect much. Hi @bitesize Looking at your account, you've been with us for nearly 12 years and still maintaining a 100% overall rating score. Well done!👍 We do have a dedicated team that reviews reported ratings. To start all we need is an email to our support team and part of this process is that we reach out to both the buyer and the seller. Most of the times we can make a call within a day or two. Sometimes this becomes a lengthy process(To gather the external communication sent between the buyer and seller if haven't used the bidorbuy system). We will always send an email to both buyers and sellers with the outcome of the rating review. Final feedback that I can see on your account, we've removed the neutral rating and are currently in contact with the buyer. 1 Share this post Link to post Share on other sites
bitesize 12 Posted March 28 1 hour ago, The JJ Master said: Hi @bitesize Looking at your account, you've been with us for nearly 12 years and still maintaining a 100% overall rating score. Well done!👍 We do have a dedicated team that reviews reported ratings. To start all we need is an email to our support team and part of this process is that we reach out to both the buyer and the seller. Most of the times we can make a call within a day or two. Sometimes this becomes a lengthy process(To gather the external communication sent between the buyer and seller if haven't used the bidorbuy system). We will always send an email to both buyers and sellers with the outcome of the rating review. Final feedback that I can see on your account, we've removed the neutral rating and are currently in contact with the buyer. Thank you very much for your help. I appreciate it. 1 Share this post Link to post Share on other sites
Jacques Kuun 12 Posted March 28 (edited) Somehow BOB always manages to restore the faith of genuine / committed sellers. Edited March 28 by Jacques Kuun Syntax 1 Share this post Link to post Share on other sites
TradeRouteAuctions 57 Posted March 29 On 3/27/2020 at 8:00 PM, bitesize said: I knew it would happen eventually, that buyer who complains for no real reason. I generally only have two delivery options, Pargo and Postnet. On some items, because of the size and price I offer free courier or a rate where I pay part of. But on smaller, less pricier items I have the more affordable option. This buyer chose to buy the item, then give me a neutral and complain after that my delivery options suck. I told them it was an unfair rating and they don't believe it is. I know I just have to dust it off as a problem buyer but damn, seriously? They complained that it wasn't the norm to go out and collect the parcel, instead it should be delivered to your door. So why buy when you know what the delivery options are and don't agree with them? Told the buyer it's like seeing a blue shirt for sale, buying it then complaining only one colour was available. If you look at their profile they really do complain over the smallest thing e.g. payment options too. Incidentally they are happy with the item. My mind is boggled. Have ref'd admin about it. But I don't expect much. 1 or 2 buyers in 100 are like them. You can't please them. I am happy BOB is assisting you. 1 Share this post Link to post Share on other sites
