Parcel stuck at JHB MAIL CENTRE HUB

[LerNgw5198 0]

Someone please help me out here, my parcel has been in transit since 15/01/2019 and when I call the JHB Mail Centre, I am told its in Pretoria, when I call Pretoria they say its in JHB. Tried calling again but only answered by the answering  machine.

[Seeds and All 35]

The sender of the parcel needs to fill in a missing parcel form at the post office the parcel was sent from.