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belix

What support must I give to buyer?

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belix
Posted (edited)

Hi all

I'm a very low volume seller/buyer on Bob. I recently sold an used out of warranty iPhone. The phone was advertised with no guaranty. A month later, the seller called me up asking for assistance with an error he was having restoring a backup. I advised him as best I could. He called at a later date saying he was still having issues doing the restore. I advised him to visit an iStore to see if they could assist, as the error was not one I had encountered before.

I have now had a few emails from Bob insisting I help him sort out the issue. While I'm happy to try and sort out the issue, I don't think it's my responsibility to sort any issue he has.

Can someone tell me to what level I need to support the buyer?

 

Edited by belix

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