Allstar 40 Posted April 8, 2018 (edited) I bought some bobBucks with my Credit Card tonight only to discover an order paid with creditcard is not cleared immediately, it's subject to approval by a Bidorbuy staff member which will only be done the next business day if purchased on a weekend/public holiday or after hours. Considering Bidorbuy has had this big update with the fee structure to ensure we all move with the times in terms of the payment types we accept and to encourage people to make purchases on Bidorbuy it is surprising that I now stumble onto this aspect where Bidorbuy themselves is still stuck in the stoneage in terms of accepting payments. I have bought vouchers from Takealot/Loot and a few others using credit card and the vouchers are always available virtually immediately - so doing so is standard industry practise. What gives Bidorbuy? Edited April 8, 2018 by Allstar Share this post Link to post Share on other sites
admin 8 Posted April 9, 2018 Hi Allstar, As per the bobBucks listings description. "Payment via bobPay EFT or Cash Deposit (credit card payments accepted at our discretion and may be subject to verification of details)" This would be because we are pro active regarding credit card fraud. "bidorbuy vouchers could take up to 48 hours to be issued during the week. Gift cards purchased on weekends or public holidays, will be issued the following working day as soon as payment has been confirmed." This would be because many users buy bobBucks as gifts to someone else and that can not be issued automatically. Kind regards Andries Share this post Link to post Share on other sites
Allstar 40 Posted April 12, 2018 On 4/9/2018 at 8:36 PM, admin said: Hi Allstar, As per the bobBucks listings description. "Payment via bobPay EFT or Cash Deposit (credit card payments accepted at our discretion and may be subject to verification of details)" This would be because we are pro active regarding credit card fraud. "bidorbuy vouchers could take up to 48 hours to be issued during the week. Gift cards purchased on weekends or public holidays, will be issued the following working day as soon as payment has been confirmed." This would be because many users buy bobBucks as gifts to someone else and that can not be issued automatically. Kind regards Andries Hi Andries Bidorbuy is a big organisation, you guys must have more sophisticated risk management than a human processing each creditcard transaction one by one? That was the point of me bringing this up, every other online store that I have dealt with issue their giftcards immediately after payment with credit card, except Bidorbuy. Why would people giving bobBucks as gifts in particular mean the giftcards can't be issued automatically? Regards Share this post Link to post Share on other sites
Seeds and All 30 Posted July 2, 2018 Monday morning and we're waiting for an Admin review on a credit card payment that was made on Saturday. We need to process the order as a matter of urgency but cannot do so until BoB has cleared the payment and allocated it to the order. What's worse is that the buyer's been informed that all that needs to happen is for the seller to accept the payment!!! The buyer is misinformed as I cannot accept the payment till it has been allocated to the order. This delay in shipment is due to BoB. Share this post Link to post Share on other sites
Allstar 40 Posted July 2, 2018 I wish Bob would apply some technology and common sense to this problem, for a large well established company that specialises in online retailing in 2018 to not accept credit card payments without the payments first receiving manual vetting is insane. There is a serious disconnect somewhere. Share this post Link to post Share on other sites
admin 8 Posted July 2, 2018 Hi Seeds and All, Please give me the buyers user name, or order number, so I can look to see what happened. I am not picking up any credit card payments made to you on Saturday 30th of June on your account. Regards Andries Share this post Link to post Share on other sites
Seeds and All 30 Posted July 5, 2018 Again... Buyer placed an order at 4 Jul 18 19:23. Now, 12 hours later I still cannot process this order and prepare for delivery because BoB need to firstly review the payment. Our entire day is delayed by this and we cannot start to process the rest of the orders till BoB has cleared this one payment. bobPay Payment Payment ID 8094282 Payment Method bobPay - Credit Card From BraTay3966(no ratings) - South Africa Status Payment awaiting admin review Amount Paid R0 Payment Time 04 Jul 19:25 Purpose Order : 14419383 Share this post Link to post Share on other sites
Seeds and All 30 Posted August 6, 2018 bobPay Payment Payment ID 8178831 Payment Method bobPay - Credit Card From JetLot3029(no ratings) - South Africa Status Payment awaiting admin review Amount Paid R0 Payment Time 05 Aug 13:23 Purpose Order : 14568607 View all the payments you have received Share this post Link to post Share on other sites
admin 8 Posted August 6, 2018 Hi Seeds and All, Documentation was requested from this user @5 Aug 18 15:25, before the payment will be released. We are still waiting for their reply. Kind regards Andries Share this post Link to post Share on other sites
Seeds and All 30 Posted August 10, 2018 On 8/6/2018 at 7:04 PM, admin said: Hi Seeds and All, Documentation was requested from this user @5 Aug 18 15:25, before the payment will be released. We are still waiting for their reply. Kind regards Andries Thanks Andries. Payment received and order sent. Share this post Link to post Share on other sites
ATA STAMP CENTRE 80 Posted August 10, 2018 And i see BID OR BUY has slipped in another increase in charges-WITHDRAWAL FEES NOW R5.75 and not R5.00 ANYMORE. Thats 15% increase,and if there was anotification about this i must have missed it..........😧 neil Share this post Link to post Share on other sites
admin 8 Posted August 10, 2018 Hi Mr N, As far as I understand it, this is 15% vat on the R5.00 withdrawal fee. Kind regards Andries Share this post Link to post Share on other sites
Seeds and All 30 Posted August 11, 2018 9 hours ago, admin said: Hi Mr N, As far as I understand it, this is 15% vat on the R5.00 withdrawal fee. Kind regards Andries Please Note: Your first payout request within a calendar month is free regardless of the amount requested. Each subsequent payout request within a calendar month is also free for payout amounts of R3,000.00 and over. Subsequent payout requests under R3,000.00 within a calendar month will incur a payout fee of R5.75 excluding VAT per payout. The amount paid out may be less than the requested amount if the R5.75 payout fee is applicable or your credit balance reduces before the request is processed. Payout requests received before 9am on a business day are processed on the same day, payouts are not processed over weekends or public holidays. Payout requests after 9am will only be processed the following business day. bidorbuy may request ID and address verification documents before crediting your bank account, this is to ensure the security and safety of all our users. Payments are made from bidorbuy's Nedbank account and may take up to 2 days to reflect. View the bobPay Terms and Conditions. Share this post Link to post Share on other sites