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Allstar

bobBucks bought with Credit Card are not instantly avail - Bidorbuy still in the stoneage?

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Allstar
Posted (edited)

I bought some bobBucks with my Credit Card tonight only to discover an order paid with creditcard is not cleared immediately, it's subject to approval by a Bidorbuy staff member which will only be done the next business day if purchased on a weekend/public holiday or after hours.

Considering Bidorbuy has had this big update with the fee structure to ensure we all move with the times in terms of the payment types we accept and to encourage people to make purchases on Bidorbuy it is surprising that I now stumble onto this aspect where Bidorbuy themselves is still stuck in the stoneage in terms of accepting payments.

I have bought vouchers from Takealot/Loot and a few others using credit card and the vouchers are always available virtually immediately - so doing so is standard industry practise.

What gives Bidorbuy?

 

 

Edited by Allstar

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admin

Hi Allstar,

As per the bobBucks listings description. "Payment via bobPay EFT or Cash Deposit (credit card payments accepted at our discretion and may be subject to verification of details)" This would be because we are pro active regarding credit card fraud.

"bidorbuy vouchers could take up to 48 hours to be issued during the week. Gift cards purchased on weekends or public holidays, will be issued the following working day as soon as payment has been confirmed." This would be because many users buy bobBucks as gifts to someone else and that can not be issued automatically. 

Kind regards

Andries

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Allstar
On 4/9/2018 at 8:36 PM, admin said:

Hi Allstar,

As per the bobBucks listings description. "Payment via bobPay EFT or Cash Deposit (credit card payments accepted at our discretion and may be subject to verification of details)" This would be because we are pro active regarding credit card fraud.

"bidorbuy vouchers could take up to 48 hours to be issued during the week. Gift cards purchased on weekends or public holidays, will be issued the following working day as soon as payment has been confirmed." This would be because many users buy bobBucks as gifts to someone else and that can not be issued automatically. 

Kind regards

Andries

Hi Andries

Bidorbuy is a big organisation, you guys must have more sophisticated risk management than a human processing each creditcard transaction one by one?

That was the point of me bringing this up, every other online store that I have dealt with issue their giftcards immediately after payment with credit card, except Bidorbuy.

Why would people giving bobBucks as gifts in particular mean the giftcards can't be issued automatically?

Regards

 

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Seeds and All

Monday morning and we're waiting for an Admin review on a credit card payment that was made on Saturday. We need to process the order as a matter of urgency but cannot do so until BoB has cleared the payment and allocated it to the order. What's worse is that the buyer's been informed that all that needs to happen is for the seller to accept the payment!!! The buyer is misinformed as I cannot accept the payment till it has been allocated to the order. This delay in shipment is due to BoB.

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Allstar

I wish Bob would apply some technology and common sense to this problem, for a large well established company that specialises in online retailing in 2018 to not accept credit card payments without the payments first receiving manual vetting is insane.

There is a serious disconnect somewhere.

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admin

Hi Seeds and All,

Please give me the buyers user name, or order number, so I can look to see what happened. I am not picking up any credit card payments made to you on Saturday 30th of June on your account.

Regards

Andries

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Seeds and All

Again...

Buyer placed an order at 4 Jul 18 19:23. Now, 12 hours later I still cannot process this order and prepare for delivery because BoB need to firstly review the payment. Our entire day is delayed by this and we cannot start to process the rest of the orders till BoB has cleared this one payment. 

bobPay Payment

Payment ID
8094282
 
Payment Method
bobPay - Credit Card
 
From
BraTay3966(no ratings) - South Africa
 
Status
Payment awaiting admin review
 
Amount Paid
R0
 
Payment Time
04 Jul 19:25
 
Purpose

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