bobBucks bought with Credit Card are not instantly avail - Bidorbuy still in the stoneage?

[Allstar 29]

I bought some bobBucks with my Credit Card tonight only to discover an order paid with creditcard is not cleared immediately, it's subject to approval by a Bidorbuy staff member which will only be done the next business day if purchased on a weekend/public holiday or after hours.

Considering Bidorbuy has had this big update with the fee structure to ensure we all move with the times in terms of the payment types we accept and to encourage people to make purchases on Bidorbuy it is surprising that I now stumble onto this aspect where Bidorbuy themselves is still stuck in the stoneage in terms of accepting payments.

I have bought vouchers from Takealot/Loot and a few others using credit card and the vouchers are always available virtually immediately - so doing so is standard industry practise.

What gives Bidorbuy?

 

 

Edited April 8 by Allstar

[admin 3]

Hi Allstar,

As per the bobBucks listings description. "Payment via bobPay EFT or Cash Deposit (credit card payments accepted at our discretion and may be subject to verification of details)" This would be because we are pro active regarding credit card fraud.

"bidorbuy vouchers could take up to 48 hours to be issued during the week. Gift cards purchased on weekends or public holidays, will be issued the following working day as soon as payment has been confirmed." This would be because many users buy bobBucks as gifts to someone else and that can not be issued automatically. 

Kind regards

Andries

[Allstar 29]

On 4/9/2018 at 8:36 PM, admin said:

Hi Allstar,

As per the bobBucks listings description. "Payment via bobPay EFT or Cash Deposit (credit card payments accepted at our discretion and may be subject to verification of details)" This would be because we are pro active regarding credit card fraud.

"bidorbuy vouchers could take up to 48 hours to be issued during the week. Gift cards purchased on weekends or public holidays, will be issued the following working day as soon as payment has been confirmed." This would be because many users buy bobBucks as gifts to someone else and that can not be issued automatically. 

Kind regards

Andries

Hi Andries

Bidorbuy is a big organisation, you guys must have more sophisticated risk management than a human processing each creditcard transaction one by one?

That was the point of me bringing this up, every other online store that I have dealt with issue their giftcards immediately after payment with credit card, except Bidorbuy.

Why would people giving bobBucks as gifts in particular mean the giftcards can't be issued automatically?

Regards

 

[Seeds and All 12]

Monday morning and we're waiting for an Admin review on a credit card payment that was made on Saturday. We need to process the order as a matter of urgency but cannot do so until BoB has cleared the payment and allocated it to the order. What's worse is that the buyer's been informed that all that needs to happen is for the seller to accept the payment!!! The buyer is misinformed as I cannot accept the payment till it has been allocated to the order. This delay in shipment is due to BoB.

[Allstar 29]

I wish Bob would apply some technology and common sense to this problem, for a large well established company that specialises in online retailing in 2018 to not accept credit card payments without the payments first receiving manual vetting is insane.

There is a serious disconnect somewhere.

[admin 3]

Hi Seeds and All,

Please give me the buyers user name, or order number, so I can look to see what happened. I am not picking up any credit card payments made to you on Saturday 30th of June on your account.

Regards

Andries

[Seeds and All 12]

Again...

Buyer placed an order at 4 Jul 18 19:23. Now, 12 hours later I still cannot process this order and prepare for delivery because BoB need to firstly review the payment. Our entire day is delayed by this and we cannot start to process the rest of the orders till BoB has cleared this one payment. 

bobPay Payment

Payment ID

8094282

 

Payment Method

bobPay - Credit Card

 

From

BraTay3966(no ratings) - South Africa
 

Status

Payment awaiting admin review

 

Amount Paid

R0

 

Payment Time

04 Jul 19:25

 

Purpose

Order : 14419383

[Seeds and All 12]

bobPay Payment

Payment ID

8178831

 

Payment Method

bobPay - Credit Card

 

From

JetLot3029(no ratings) - South Africa
 

Status

Payment awaiting admin review

 

Amount Paid

R0

 

Payment Time

05 Aug 13:23

 

Purpose

Order : 14568607

 

 

View all the payments you have received

 

[admin 3]

Hi Seeds and All,

Documentation was requested from this user @5 Aug 18 15:25, before the payment will be released. We are still waiting for their reply.

Kind regards

Andries

[Seeds and All 12]

On 8/6/2018 at 7:04 PM, admin said:

Hi Seeds and All,

Documentation was requested from this user @5 Aug 18 15:25, before the payment will be released. We are still waiting for their reply.

Kind regards

Andries

Thanks Andries. Payment received and order sent.

[ATA STAMP CENTRE 49]

And i see BID OR BUY has slipped in another increase in charges-WITHDRAWAL FEES NOW R5.75 and not R5.00 ANYMORE.

Thats 15% increase,and if there was anotification about this i must have missed it..........😧

neil

[admin 3]

Hi Mr N,

As far as I understand it, this is 15% vat on the R5.00 withdrawal fee.

Kind regards

Andries

[Seeds and All 12]

9 hours ago, admin said:

Hi Mr N,

As far as I understand it, this is 15% vat on the R5.00 withdrawal fee.

Kind regards

Andries

Please Note:

• Your first payout request within a calendar month is free regardless of the amount requested. Each subsequent payout request within a calendar month is also free for payout amounts of R3,000.00 and over. Subsequent payout requests under R3,000.00 within a calendar month will incur a payout fee of R5.75 excluding VAT per payout. The amount paid out may be less than the requested amount if the R5.75 payout fee is applicable or your credit balance reduces before the request is processed.
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