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medic1970

I have supported BOB for almost 10 years now and have never come across this! Should it be allowed that sellers advertises one shipping cost and when you want to complete sale you find fees are calculated differently, for example my purchase was first item R200.00 all items thereafter R35.00 each, all my items were relatively small, when i wanted to complete sale the calculations on BOB shows first item R290.00 and the other items were various costs. When contacted bid or buy told me to sort it out with the buyer as it was not their problem. Funny that!!!I Then attempted to contact seller via phone and email to no avail. What to do now as its not BOB's problem?

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admin

Hi medic1970,

The small items you are referring to are charged for shipping as you said:

Courier - Other areas not mentioned 
R200.00 for the first item 
R35.00 each additional item

However, the 4 Channel AHD Kit 5 MPixel + Remote Viewing that you bought, is a large item and that changes the shipping costs, as per the shipping set out by the seller on the listing for this item.

Courier - Other areas not mentioned    
R290.00 for the first item
R50.00 each additional item

I hope this clears it up for you.

Kind regards

Andries

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Asha Craft

Andries, when will Bidorbuy reply to our complaints? You simply cannot ignore this situation. 

 

 

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admin

Hi Asha Craft,

Please open a ticket with your questions and it will be answered.

Kind regards

Andries

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