What to do about an unresponsive seller?

[vno 10]

I've bid and won an item last Wednesday and paid for it, so the funds actually reflected last Wednesday night as well, on Bid or Buy's side.

By Monday I emaild the seller with the following:

Hi there, I'm assuming you've shipped the item, by now, can you please provide me with the details of the Courier and tracking information. Regards Volker The response by Tuesday morning was: Hello Volker, sorry for the late reply. courier said they couldn't find address described i gave them your number. they should contact you. regards. Now there have been two more emails from my end, but no response from the seller, also note what I asked for and what reply I got, is this the normal seller routine, when problems, it seems develop, or what am I to do? Also, of course, no phone call from any no-name brand courier as specified.

[admin 11]

Hi vno,

 

Please send an email to hello@bidorbuy.co.za with the details of the order for assistance.

 

Kind regards

Andries