Issue Not Resolved with Customer Support - Who Can I Escalate the Issue to?

[Liz02 Books 10]

Good day,

 

I have been in contact with bidorbuy's customer support, but my issue has not been professionally dealt with or resolved. Who can I escalate the issue to? Who is currently Operations Manager?

 

Thank you in advance.

 

Regards,

 

Hein van der Merwe

Liz02 Books

[admin 4]

Hi Hein,

 

I am sorry to hear that you are not happy with the service received. I will ask the the Team Leader of the agent that assisted you to contact you tomorrow to try and resolve your issue, as this will be the next step in finding a solution for your issue.

 

Johan Du Toit is the Operations Manager, but protocol is to go through the Team Leader first.

 

Kind regards

Andries

[Liz02 Books 10]

Hi Andries,

 

Thanks for your response. My support ticket is #ERG-923-63034 if the team leader could please read our support conversation before contacting me.

 

I am best reached via email.

 

Kind regards,

Hein van der Merwe

Liz02 Books

[Johan 7]

Hello Hein,

 

I believe that Natashja was in touch with you regarding the issue and what options are available to you to resolve the matter.

 

Is the matter resolved to your satisfaction?

 

Regards.

 

Johan

[Liz02 Books 10]

Hello Johan,

 

Yes, thanks for the follow-up. Natashja was able to help resolve the issue.

 

Regards,

 

Hein