How does one reverse a BOBPAY ??

[Pickle Bearies 10]

Hi, I made a sale yesterday and my client paid via bobpay. This sale needs to be reveresed as he no longer wants the item.

He read the listing incorrectly and it is not want he wants.

How do I reverse the bobpay? The money is still sitting in my bobpay account and I don't want to have to clear it into my account and then transfer it back to his account as this just incurs bank fees and any how I will need to snc.

 

Please can some one tell me how to go about this?

 

Thanks!

[Free Soul Styles 10]

You need to email the finance department on BoB to reverse it for you. They can do it only if you have not transferred money out of your BoB account since the buyer made payment.

[Pickle Bearies 10]

Thanks!

I phoned BOB was told to email them which I did but so far no response???

[Free Soul Styles 10]

It can take a while. I suggest calling them again with the ticket number (they send it via email) and ask for an update

[Pickle Bearies 10]

Thanks...all sorted. I think the delay was due to the long weekend.