Charged for returned econopost?

[Just Beachin 10]

One of my packages was returned today as uncollected. The post office wants me to pay full postage in order to return to me. This is a first for me. Has anybody else had this similar experience?

[admin 8]

Hi Just Beachin,

 

As far as I know it has always been on the books, they just never enforced it. I guess with all the strikes they need every penny now....

[moodTime 10]

Yes they are enforcing it now, basically they charge you the cost you paid to send it. I had 3 returned parcels this week, one cost me R38, other 2 were R22.80 econo price!

[Just Beachin 10]

Funny how nobody at the post office was able to confirm that they were on strike (last year) but they all got the memo about enforcing return cost! urrggg :sad:

[Free Soul Styles 10]

My post office does not charge me. When one guy tried to, i told him to keep it because if they cannot offer proper service then i can't afford to pay. But yes, it's always been that way. I think because of the strike they need money.... Shame

[admin 8]

I think she sums it up in the first

.

[mrmouse 12]

Just dont collect them its cheaper , tell the customer to phone the branch to have it forwarded to them if they enquire , then they must go into branch ,pay for the item ,fax it to the relevant post off , and they will reforward it , they wont forget again.

[Just Beachin 10]

Thanks! will do!:smile:

[mrmouse 12]

Thanks! will do!:smile:

And yes they also get charged for the fax , the PO states once a notification has been issued it is deemed delivered from their side , the onus is on the customer to follow it through .No longer youre problem .Also no longer insured unless paid for .

Edited March 10, 2015 by mrmouse

[Just Beachin 10]

Dare I say, they will soon be charging us for sending and receiving!

[Just Beachin 10]

Just dont collect them its cheaper , tell the customer to phone the branch to have it forwarded to them if they enquire , then they must go into branch ,pay for the item ,fax it to the relevant post off , and they will reforward it , they wont forget again.

 

Oh Noooo Mr Mouse, the folks at the Umhlanga post office said no, no , no! I had to take it home or abandon the package. The sad part was my buyer was oversea and thought her daughter had picked it up:sad:

[mrmouse 12]

Oh Noooo Mr Mouse, the folks at the Umhlanga post office said no, no , no! I had to take it home or abandon the package. The sad part was my buyer was oversea and thought her daughter had picked it up:sad:

It seems different PO different rules , the last time it happened to me was July last year , buyer had to reroute it or leave it , he rerouted it .

[Just Beachin 10]

It's a crazy bunch, One fella will say, "we don't do that anymore" then another will pipe in saying " we never do that" I would love to see this book they work from. I asked them today, why they were now charging return postage, as they hadn't in the past, I even asked if there was a memo that went around and my direct question was brushed off and ignored. I don't want to cause a confrontation because I know them and they know me, and I want to keep a friendly relationship happening........but where is this book?

Edited March 10, 2015 by Just Beachin

[mrmouse 12]

I presume each postmaster/mistress is given leeway to make their own decisions , within a certain framework , ive never had an issue with our postmistress shes excellent , maybe it is her decision to reroute at customers expense and others wont even attemp to help a customer .whichever way the PO still gets paid ,