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Pierre_Henri

Problem to Answer Questions

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Pierre_Henri    14
Pierre_Henri

When I get an e-mail from BOB stating "please answer the following question", I go into My BidorBuy to answer the question but then I get the following message "No matching records found". It shows no new questions but I know that they are there somewhere but I cannot find them?

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Little Miss Muffet    20
Little Miss Muffet
When I get an e-mail from BOB stating "please answer the following question", I go into My BidorBuy to answer the question but then I get the following message "No matching records found". It shows no new questions but I know that they are there somewhere but I cannot find them?

 

I think you must go to "All questions and answers " top left on the page you answer the question

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NooNooBug    10
NooNooBug

If it is a repeat / updated question I have found in the past that it doesn't come up as a red " Buyers Questions to Answer on Open Items" but if you go in to "all questions and answers" as geewhizz says it will be there ! Not sure why that happens but it is easy to miss them when it doesn't come up as highlighted !

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