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MacMuffin

Sales tools - message templates

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MacMuffin

Hi all,

 

I am sure most of you use the "Save & email message" feature as part of the sales tools:

 

[ATTACH=CONFIG]5252[/ATTACH]

 

A frequently requested feature from sellers was in the past to have some sort of templating where you can select a pre-defined message, which will be populated and certain place-holders (such as buyer's name, order number, link to order etc) will be automatically replaced.

 

In preparation for some courier integration we also would like to enhance this functionality to provide tracking URLs. We also think that it would be good to have user-defined templates (many of you communicate in a very specific way with buyers).

 

It would be great if you could share your suggestions and what type of messages you send so that we can enhance the current messaging to perfectly fit your needs.

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MacMuffin

Just reviving an old thread. We have implemented a templating system about 2 months backs. If you have not played around with it, it would be a good time to to look at it and provide us with some suggestions if you feel that we have missed something.

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Miss Jewels

Hi, would it be possible to have place holders to accommodate the different shipping options of a seller? So for example we have about 6 shipping options. So instead of having 6 different templates just to have a different shipping name in each, have 1 template that we can just change the shipping option in each when sending it to the client- if that makes sense?

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Miss Jewels

Hi again, also would it be possible to perhaps add a date? So that each time we select a the pre-defined message it already adds the date. For example if it is a shipping template, it will automatically add the date the package will be sent.

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MacMuffin
Hi again, also would it be possible to perhaps add a date? So that each time we select a the pre-defined message it already adds the date. For example if it is a shipping template, it will automatically add the date the package will be sent.

 

Can do - so it would be a SHIPPING variable which for example would then insert (in your example) the following text into the template:

 

Hello ... bla bla bla

some more text....

We will ship via "FASTWAY- Main Centres to Door (Orders to R1000.00 only - free Insurance) Delivery: 3-4 working days."

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MacMuffin
Hi again, also would it be possible to perhaps add a date? So that each time we select a the pre-defined message it already adds the date. For example if it is a shipping template, it will automatically add the date the package will be sent.

 

The date being the current date?

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Miss Jewels

Current date yes, but what is the chance of adding in "advance/future dates"

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reeceonlinetrading

Hi not sure if this fits in here, but sending that message to the seller is good but when we receive a reply it goes straight to my gmail and then i have to respond from gmail, is it possible to receive the replies to the same area that it goes out from so that all messages outgoing and incoming can be at the same place ?

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