How do I comment on a rating someone has given me?

[Pathway 10]

I seem to be lost - know I knew how to do this in the dim, forgotten past, but now I have no idea how I can comment on a rating someone has given me. It's a negative rating, but the buyer has a point, and I would like to offer a refund.

[admin 3]

Go to the order, you will find the red smiley with "reply" next to "Edit".

[Pathway 10]

Thank you!

[MiemsJewels 12]

I seem to be lost - know I knew how to do this in the dim, forgotten past, but now I have no idea how I can comment on a rating someone has given me. It's a negative rating, but the buyer has a point, and I would like to offer a refund.

 

Pathway, best is to call the buyer on the phone. I find that it always work to resolve a problem via phone call.