Poor performance by TNT Solutions and excessive shipping charges

[chrisc 10]

An order was placed and paid for on 14th Jan. The shipping time is specified as 5 working days. Today TNT Solutions advise that the shipping will be between 24th and 27th January

 

They are also charging an excessive amount for econopost. Seeing a small parcel costs R20,50, I do not see that R 83,00 is warranted. They also include insurance, whether you want it or not

 

Complaints to TNT about this are simply ignored

 

There are numerous ratings from disgruntled buyers about similar issues

 

Order # 7045347 refers

[Colin_P 10]

There are numerous ratings from disgruntled buyers about similar issues

 

Someone has to ask...

 

Why on earth did you buy from them when there are numerous disgruntled buyers?

[chrisc 10]

Simply because they are the only seller (apart from eBay) who has the exact component I am looking for. If I could find an alternative supplier I would have used them

[qball 11]

An order was placed and paid for on 14th Jan. The shipping time is specified as 5 working days. Today TNT Solutions advise that the shipping will be between 24th and 27th January

 

They are also charging an excessive amount for econopost. Seeing a small parcel costs R20,50, I do not see that R 83,00 is warranted. They also include insurance, whether you want it or not

 

Complaints to TNT about this are simply ignored

 

There are numerous ratings from disgruntled buyers about similar issues

 

Order # 7045347 refers

 

We will be investigating the shipping costs as this appears to be excessive.

[chrisc 10]

We will be investigating the shipping costs as this appears to be excessive.

 

Well, I had a reply from the seller to say that

 

1 - He only received the money 1 day after the payment, this justifies him sending the parcel 5 to 8 days late

2 - He "averages" the shipping cost. I do not buy that one second. It does not cost R83 to post an item weighing 150 grammes

 

I suggested he insert some banknotes with the parcel when eventually shipped.

[chrisc 10]

Seller found he does not have stock, so is arranging a refund - so case closed

[Colin_P 10]

Case closed maybe, but he still wasted your time and sat with your money for a while.

 

Good luck finding what you need from elsewhere.

[jogesel 10]

Case closed? Why does seller advertise something for sale which he does not have in stock? This is unethical. What about your inconvenience and bank charges. I do hope that you received a very nice apology.

[qball 11]

Well, I had a reply from the seller to say that

 

1 - He only received the money 1 day after the payment, this justifies him sending the parcel 5 to 8 days late

2 - He "averages" the shipping cost. I do not buy that one second. It does not cost R83 to post an item weighing 150 grammes

 

I suggested he insert some banknotes with the parcel when eventually shipped.

 

We are still busy with the seller, he will be asked to change the shipping.