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Strange characters on my BidorBuy orders

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Good morning everyone,


I sell engraved jewellery items and when a buyer orders something, they are prompted for the word/name that should

be engraved on the item. When the word/name contains é ê ë or something similar (which happens quite often), the

email I get from BidorBuy is filled with strange characters I cannot read (screenshot attached). I then have to email the

buyer and once again ask for the information. Can something be done about this as it is a bit annoying?

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