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Allstar

Getting an Invoice from a Seller for an item ordered?

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Allstar

Is a seller obliged to give me a basic invoice/receipt for an order?

 

Not a vat invoice, just a basic one in paper or PDF format, Word or Excel etc

Even one printed to PDF from the sellers profile and emailed to me is fine.

 

I need some kind of paperwork for insurance purposes!

 

I've noticed some sellers get really cagey when you ask for an invoice.

 

At the moment a seller is just ignoring all my requests for an invoice.

He'll get my email and reply but blatantly ignore the invoice request.

What gives?

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Vinyl Lady Decals

Sellers can print an invoice from the order on BoB and just insert their invoice details, its really easy and shouldn't be a problem, I usually send one in the parcel.

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alloway65

This seller is just too lazy to print an invoice...it takes 30 seconds on the BoB system.

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Allstar

Thanks guys, ja the seller is being very lazy but is the seller obliged to give me a basic invoice for an order?

I think I am legally entitled to an invoice? (just to reiterate, I'm not expecting a vat invoice)

What's Bob admins view on this?

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moodTime

Yes you as a buyer are legally entitled to an invoice if requested and sellers are legally obliged to keep invoices/sales records for 5 years

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DavidLMO

Why cannot a Buyer print an Invoice here? Jeeeeezzzz

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qball

Invoices can only be generated by a seller. If you would like a copy of it, we can generate it for the order and email it to you?

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