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davan

Bob Vouchers

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davan    10
davan

Please advise -- If a person purchases a BOB Voucher and uses that voucher to pay a Seller, and if the initial Voucher payment goes South (Fraud), who assumes the risk ?

 

Is it Bid or Buy or the Seller ?

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JacoJ    10
JacoJ
Please advise -- If a person purchases a BOB Voucher and uses that voucher to pay a Seller, and if the initial Voucher payment goes South (Fraud), who assumes the risk ?

 

Is it Bid or Buy or the Seller ?

 

From the seller's point of view

- If a buyer uses a voucher to pay for a product then the funds that appear in the seller account is guaranteed by bidorbuy. bidorbuy does not reverse voucher payments from a seller's account.

- If in the unlikely event that a buyer manages to buy a voucher, pays for an item and subsequently the buyer's payment is reversed, bidorbuy will still honour the payment made to the seller and will seek legal action against such buyer.

- If bidorbuy believes that a buyer's voucher payment is fraudulent, we will contact the seller in order to stop the item from being shipped. We will only then reverse the payment from the seller after making contact with the seller and informing the seller not to ship the item. In this case, bidorbuy will file a SNC on the sale and the buyer removed from the site.

 

From the buyer's point of view

- If a buyer uses a voucher to pay for a product on bidorbuy and subsequently the transaction does not get concluded as a result of the seller being a fraudster, then bidorbuy treats it like any other payment made by the buyer. bidorbuy will attempt to freeze the funds in the seller's account and if successful re-issue the value recovered to the buyer as a voucher.

 

- In the event where bidorbuy is unable to recover funds from the seller, the buyer is at risk of loosing out. This is the same risk the buyer has when making payment by EFT, Cash, Discovery Miles, PayLater.

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