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SpendieSpendie

Not insured

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SpendieSpendie    10
SpendieSpendie

I am getting very fed up with Bidorbuy seller's attitude towards buyers.

 

There seems to be a policy that says "As soon as you have paid me you can go to hell and I owe you nothing" - this may seem a bit of an extreme reaction but I feel helpless in light of these two incidents within the last two weeks: Read communication from bottom up.

 

 

25 Mar 2013, 13:29

from Joes Junk SA

Hello

 

Your tracking number is PE...

 

Have a fun week ahead.

Kind regards,

Joanne

 

21 Mar 2013, 18:12

from Joes Junk SA

Hi there

 

Will be posting your table cloth off to you tomorrow and then I will forward the tracking number.

 

Have a great Friday.

Kind regards,

Joanne

 

20 Mar 2013, 19:19

from you

Hi. Have included insurance cost in shipping. Please email me the tracking number once the parcel has been sent. Thanks,

 

*****

I feel cheated ... only 3% of the item value but still ...

And the next one I also paid insurance and got a PE tracking number. When I queried this I got a reply which puzzles me:

 

Good day,

 

Your parcel is independently insured. Not through the post office.

 

Kind regards,

Wale

******

Now what does that mean "independently insured" and is that legal? I feel I have been misled since my parcel will not go through the insured system of SAPO.

 

Now comes the good part: when I will show my dissatisfaction with not getting my parcels insured by giving those two seller a neutral rating and a piece of my mind - I risk ending up with a negative rating (YES! if you complain to a seller you better be immune to revenge!) and the neutral they got from me disappears like a cloud on a summer's day ...

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Vegar    10
Vegar

Nobody had anything to say about sellers who charge for insurance and then send by regular post? No response at all??

 

I wonder how widespread this is ...

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kebs    10
kebs

Hi there... Some sellers will cover the cost themselves, ie, if the parcel goes missing, they themselves will reimburse you if you have paid for insurance. I do it myself if the item is of low value or if I have a lot of that item in stock as quite frankly, it's not worth the extra time insured parcels take to post, or the headache with the post office to lodge a claim! If anything happens to your parcel & you have paid insurance, these sellers must replace it or reimburse you.

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NooNooBug    10
NooNooBug

I used to offer only insured, that was before I realised that they do not cover breakages as such, and if the parcel is small then it gets "chucked" into a bag anyway even when you write FRAGILE all over with red koki !! So now I offer both and it is up to the customer to choose, I am not responsible for theft once it has left me. I am responsible if damage occurs and I did not pack sufficiently. Have a form that I print with all info on for my local Post Office so when I go they don't have to still write out all the slips, they just photocopy my list and staple into the book and write out one sliip, so much easier ! It makes no diffs to me if the buyers want insured or not. Now with the minimum of R3 it will be even easier, no piddly (?sp) amounts to deal with !

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