Buyer placing a double order by accident

[dominiquesonline 10]

I just made quite a large sale (woohoo!) but by accident the buyer placed the entire order twice! I phoned him and he said he was having internet problems, hence the double clicking.

 

Anyhow, what I wanted to know was, could this be revoked immediately, or do we have to wait the 7 days before filing a SNC. The commission will be quite a large sum, so I am keen to get the whole thing fixed up asap. It was just a error on the buyer's part.

[Cali Craft and Gems 10]

I've had a similar instance before so I contacted BoB for advice and they "fast-forwarded" the SNC's for me (someone in the security section). You'll have to phone the helpdesk and see if they could assist.

[dominiquesonline 10]

I've had a similar instance before so I contacted BoB for advice and they "fast-forwarded" the SNC's for me (someone in the security section). You'll have to phone the helpdesk and see if they could assist.

 

Thanks so much - I'll do so tomorrow morning!