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MiemsJewels

What now? Advice needed please!!

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MiemsJewels

Please, I need some advice here, as I am heading for a NEGATIVE rating, and nogal from a new buyer.:shock:

 

I had an Emerald ring on auction but did not realise that it was automatic re-listed. So when the auction closed I put the same ring on Crazy Wednesday Auction.

 

Now, with the ring already shipped to the winner, the same ring was still on auction :-( I honestly didn't notice it, and now the ring was also won by another buyer. He also won 2 gemstones.

 

Now I am in BIG BIG trouble!

 

I tried to explain to the buyer what happened, but did not hear from him, so I send his items to Swaziland yesterday. I replaced the ring with another, more expensive emerald ring, plus an extra 112ct gemstone to make-up for my mistake. Now here is where trouble starts, I received this e-mail this morning.

 

Hi,

Thanks for your reply. I am waiting for those things! You know in my age this is the first bid I won. I didn't understand what are you saying about the ring! Why you are feeling sorry! I liked to receive those three things (Amethyst, Lapis Lazuli and the Emerald silver ring) I have won. I will not receive anything which was not listed. whether it could be a mistake or intention I have won those with my luck.

 

Thanks,

Axxxr Kxxxxl

Please give advise someone!

Edited by MiemsJewels

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Just Beachin

Hi Miems,

These kinds of things happen, were all human. IHMO, I feel it is best to make that phone call immediately upon discovering the mistake, apologize profusely and offer different solutions. Having passed that opportunity, I would get on the phone, apologize profusely and grovel a lot:sad2: good luck!

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MiemsJewels

Thank you Just Beachin, I have to activate my international roaming to call him. I replied to his e-mail to him this morning.

 

Hi Axxxxr,

 

Your parcel was send yesterday. The shipping time is +- 10 days.

 

The ring you bid on was not supposed to be on auction. It was sold weeks ago.

If you are not satisfied I will order you the same Emerald Ring, and replace it on my own cost.

I also send you a 112 CT Natural rainbow Labradorite Gem as a gift, to make up for my mistake.

Really hope you will understand.

 

You will receive the following items:

 

1147551-1589663251-s.gif 1147551-1493035-s.gif1147551-3601285551-s.gif 1147551-1188604313-s.gif

112 CTS RARE HUGE TOP NATURAL RAINBOW LABRADORITE UNTREATED/UNHEATED GEM

 

Best regards

 

Miems

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JohnBenn

Wat 'n panarie.....

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lilythepink

Gosh, Miems. You are certainly going the extra mile! Hope your buyer comes to appreciate it.

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MiemsJewels
Wat 'n panarie.....

 

Jy kan dit weer se John Ben. :sad:

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MiemsJewels
Gosh, Miems. You are certainly going the extra mile! Hope your buyer comes to appreciate it.

 

Thanks Lilly, I think they do........:awesome:....and I appreciate it very much. Honest!.

 

Update:

Miems,

Thanks for your gift. Let me first see those things then I will write you.

Cheers,

 

 

He sounds a little bit cross, or what....?

 

So I replied on his e-mail

 

 

Hi Axxxxxr,

 

Thank you so much for understanding, you are so kind.

 

Warm regards,

 

Miems

 

Nobody can blame me for acting very dumb blond sometimes, can they?

 

A womans got to do whats a womans got to do.

 

Please hold thumbs that he will like it. :angel:

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Vinyl Lady Decals

I get the impression that this buyer isn't angry, but perhaps there is a bit of a language barrier and something is lost in translation, good luck Miems

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