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PennyBoaden28

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PennyBoaden28    10
PennyBoaden28

One simple purchase has generatedNINE[]messages in about 12 hours. Please desist.

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lilythepink    10
lilythepink

Welcome to the forum, Penny. Hope you'll be around for a long time to come.

 

Sadly, I'm not sure what you mean - have you sold one item or have you bought it? If you are being harassed by another party, please report your problem to communitywatch@bidorbuy.co.za.

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admin    0
admin

Hi PennyBoaden28,

 

Welcome to the forum.

 

Could you please give us more details.

 

Thank you.

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Seeds for Africa    10
Seeds for Africa

I may be able to assist as Penny made her purchases from us.

 

Penny made a buy now order. We sent the following mails :

 

1) We emailed her to thank her for her order via the bob system.

2) We emailed growing sheets and full order details via our email.

3) We emailed her to thank her for the payment and advise the shipping date from the bob system.

4) We rated her.

 

We sell a fair amount and have never had any issues with buyers complaining that we over communicate. On the contrary, I have had many compliments about our level of communication.

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Fashion Police    10
Fashion Police

Well that sounds to me like plain old fashioned brilliant service from Seeds from Africa - I respond to my buyers the exact same way; 99% of buyers appreciate communication.

Some people feel sceptical about buying online, especially new users or users who buy from a seller for the first time - therefore communication is vital to put the buyer's mind at ease.

I guess you can't please everyone.

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kyle2    10
kyle2

First time I have ever heardn of a buyer complaining about communication. I also send a thank you note, with postal deatails and mail the buyer where the parcel is in the tracking system. I personally like good communication, it takes the stress of buying something online away.

Buyer is perhaps over-reacting a bit.

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JANDS    10
JANDS

What to do? Without communication we'd still be grunting.

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