some advice please

[YSLMAGIC 10]

If a seller uses the postal address that the buyer supplies to BOB to send off his item, and then a month later the item is returned due to unknown address, and then when checking with the buyer as to the address they supplied and they give a different address

 

who is liable for the cost to resend the parcel:hm:?

[Seeds for Africa 10]

I would have to believe the buyer is responsible for the cost to repost. You posted to the address given so it is the buyers responsibility to pay if they gave you the wrong address.

[YSLMAGIC 10]

that's what i figured but i have one very difficult customer who says she refuses to pay for the postage again even though its her responsibility to update BOB if there has been a change of address.

normally other buyers will send me an email to inform me if the address has changed but i had no contact from her until i informed her that her parcel has been returned due to "unknown address" from SAPO...............

[JANDS 10]

I would have to believe the buyer is responsible for the cost to repost. You posted to the address given so it is the buyers responsibility to pay if they gave you the wrong address.

 

I would agree with this. It is only fair.

[kebs 10]

You posted to the address she supplied at the time, so it's her responsibility to pay for return postage.. Point out that she's lucky your post office doesn't do what some do - charge the postage again to reclaim the parcel... Then she would have double the fees to pay...

[YSLMAGIC 10]

but i did get charged for the return:worried: do you not get charged on unclaimed parcels?

[svw 10]

but i did get charged for the return:worried: do you not get charged on unclaimed parcels?

 

I also don't get charged for unclaimed parcels - seems like some SAPO employees have found a way to supplement their income...

[YSLMAGIC 10]

thanks guys..going to definitely follow up

[moodTime 10]

The charge for collecting returned parcels is at the descretion of the post office, my post dont charge me but they did point out that they should be.

 

I have about 6 parcels which were unclaimed at the post office, I just scan the parcels so I have proof they were sent and then returned to me uncollected, I then put them in storage until the buyer contacts me and requests a refund or pays for the re send.

Edited September 19, 2012 by moodTime

[RAG Auctioneers 10]

We do not get charged either.

[lilythepink 10]

I, too, have never been charged by the PO for a returned parcel! We don't get charged for returned letters so why should we be charged for parcels?

[kebs 10]

but i did get charged for the return:worried: do you not get charged on unclaimed parcels?

It depends who's on duty at the time, & seeing as they are actually supposed to, I don't bother arguing if they do... I would then charge the buyer double to send back, or offer a refund less applicable bank fees..

[wayjen 10]

The post office sometimes charge you for collecting returned parcels and sometimes not but if the Buyer failed to update their address prior to you sending them the parcel they they are responsible not you.