Live Help Offline

[Seeds for Africa 17]

I have wanted to use live help for the last three days to query payments made by buyers. It always appears to be offline. I am talking about during business hours?

[Seeds for Africa 17]

And when eventually you do see it online as I did 10 minutes ago, it says "There are currently 2 chat request(s) before you in the chat queue." I waited 10 minutes and then got cut off!

[qball 12]

Apologies, sometimes when our internal network is sometimes not operating at optimum levels, it drops the chats, for example when our ADSL goes down we have to jump onto Wimax, this only provides limited connectivity, which unfortunately affects the Live Chat service... we're still available via phone... :angel:

[qball 12]

Chat operators are limited to 2 chats at a time, they can't offer good service levels to more than 2 clients at the same time, so it will tell you there is a queue and will "kick" you off after a certain time period.

[Seeds for Africa 17]

Apologies, sometimes when our internal network is sometimes not operating at optimum levels, it drops the chats, for example when our ADSL goes down we have to jump onto Wimax, this only provides limited connectivity, which unfortunately affects the Live Chat service... we're still available via phone... :angel:

 

Thanks Cuan - I am being cheap.......... trying to save a phone call! :cool:

[qball 12]

We can call you back if you want? :biggrin:

[Seeds for Africa 17]

We can call you back if you want? :biggrin:

 

I am not that cheap!

[Miss Jewels 10]

With excellent service~

... we're still available via phone... :angel:

[rezizter 10]

Should be resolved soon