Reynet Trading 10 Posted May 22, 2012 Just want to share my neutral rating from xubco.. xubco (48 ) Casio Men's MQ24-7E Classic Analog Watch Comment: Photo misleading- item actually flimsy and suitable for children only. Response: (21 May 2012) You are joking.. Right? That is a photo of the watch. How can it be misleading? Do me a favor, go google MQ24-7E , and then change your rating... Share this post Link to post Share on other sites
Reynet Trading 10 Posted May 22, 2012 I've decided to contact the seller to try to set things straight, it is just wrong that people use the rating system to communicate. My email to him- Hi Bux Casio Men's MQ24-7E Classic Analog Watch Ek neem aan jy is ontevrede met wat jy gekoop het? As jy die email gelees het wat ek die eerste dag vir jou gestuur het, sou jy gesien het dat ek mooi vra dat as iemand ongelukkig is oor iets moet hulle my asb laat weet voordat n neutral of negatiewe rating gee. Ek weet in elk geval nie wat jy bedoel met jou rating nie? Die foto wat ek opgesit het is n foto van die horlosie. Hoe kan dit "misleading" wees? En in die beskrywing is die model nommer ook nog MQ24-7E. Wat meer wou jy he? Ek werk regtig hard om kliente tevrede te stel soos jy kan sien in my ratings, ek dink nie dit is regverdig dat jy sommer net n neutral kan gee omdat jy nie geweet het wat jy koop nie! Kan ek jou mooi vra om asb jou rating te verander want ek het regtig niks gedoen om dit te verdien nie. Vriendelike groete Kind regards De La Rey Share this post Link to post Share on other sites
Reynet Trading 10 Posted May 22, 2012 His reply- Hi/ 1.Jou aanname is korrek- ek voel mislei. 2.Die horlosietjie is net geskik vir kinders onder 12 maar die foto (sonder agtergrond) skep indruk dat dit vol grootte mans horlosie is terwyl foto ook geplaas is tussen ander normale manshorlosies.Soos jy weet dit is baie dunner en ook nie gemiddelde 34 mm in deursnee nie. 3.Ek neem sterk eksepsie teen jou "blame the client attitude" Dit spreek gewoonlik van gebrek aan bemarkingservaring ,jaag kliente harnas in en is in algemeen teen produktief. 4.Wanneer jy bie op kort kennisgewing het jy nie altyd tyd om detail na te gaan op internet en jy maak staat op verkopers se integriteit. 5.Sou jou foto aangedui het "Baie gewild onder kinders" sou ek nog steeds gebie het maar geweet het wat om te verwag. 6.Ek het reeds 50 horlosies gekoop op Bidorbuy en met ander 49 gekry presies wat ek verwag het sonder om hul feite te kontroleer op internet.Ek het al 49 se kommunikasie in geheel ook baie meer hoflik en pragmaties ervaar as joune. 7.Jou houding veroorsaak dat ek wel my "rating " gaan aanpas maar met jou stellings en aggresiewe benadering ervaar ek dit slegter en verander dit nou van neutraal na negatief. BUX Share this post Link to post Share on other sites
Reynet Trading 10 Posted May 22, 2012 Did I sound aggressive? I don't think so? Maybe a bit irritated because he didn't bother to contact me first. My reply to him- Hi Bux 1.Jou aanname is korrek- ek voel mislei. Ek het so afgely. 2.Die horlosietjie is net geskik vir kinders onder 12 maar die foto (sonder agtergrond) skep indruk dat dit vol grootte mans horlosie is terwyl foto ook geplaas is tussen ander normale manshorlosies.Soos jy weet dit is baie dunner en ook nie gemiddelde 34 mm in deursnee nie. Hierdie is defenetief nie n kinder horlosie nie, ek het al meer as 50 op bidorbuy aan mans (nie kinders nie) verkoop. Casio Men's MQ24-1E Classic Analog Watch Comment:Item received - THX - Well packed and speedy delivery appreciated - Even nicer than your photo description!!!!. Pompjoggies Casio Men's MQ24-7E Classic Analog Watch Comment:Item received - THX - Well packed and speedy delivery appreciated - Even nicer than your photo description!!!!. Pompjoggies Casio Men's MQ24-7E Classic Analog Watch Comment:Thank you . good service Casio Men's MQ24-1E Classic Analog Watch Comment:Excellent service Casio Classic Analog Men's Sport Watch Comment:Fast delivery....good value....good product..thanks Casio Classic Analog Men's Sport Watch Comment:happy with purchase 3.Ek neem sterk eksepsie teen jou "blame the client attitude" Dit spreek gewoonlik van gebrek aan bemarkingservaring ,jaag kliente harnas in en is in algemeen teen produktief. Gaan kyk asb na die volgende skakels (items op bidorbuy) en laat my weet met watter beskrywing is jy tevrede. Casio Men's MQ24-7E Classic Analog Watch Casio Men's W/R BLACK DIAL MQ-24-1B Casio Men's MQ24-7B2 Analog Black Resin Strap Watch Casio Analog Watch Vergelyk my beskrywing met hulle en laat my weet waar is my gebrek aan bemarkingservaring. 4.Wanneer jy bie op kort kennisgewing het jy nie altyd tyd om detail na te gaan op internet en jy maak staat op verkopers se integriteit. Kyk na die skakels daar bo en se my wat is fout met my integriteit. 5.Sou jou foto aangedui het "Baie gewild onder kinders" sou ek nog steeds gebie het maar geweet het wat om te verwag. Dit is nie n kinder horlosie nie, hoekom dit adverteer as n kinder horlosie? 6.Ek het reeds 50 horlosies gekoop op Bidorbuy en met ander 49 gekry presies wat ek verwag het sonder om hul feite te kontroleer op internet.Ek het al 49 se kommunikasie in geheel ook baie meer hoflik en pragmaties ervaar as joune. Ek het al 915 items verkoop en 96 items aangekoop. Met die 96 aankope wat ek gemaak het het ek seker gemaak van my feite as ek n probleem gehad het en dan die verkoper deur email gekontak. 7.Jou houding veroorsaak dat ek wel my "rating " gaan aanpas maar met jou stellings en aggresiewe benadering ervaar ek dit slegter en verander dit nou van neutraal na negatief. Ek sal al die kommunikasie tussen ons aan bidorbuy stuur en dan kan hulle besluit of ek n houding het en aggresief is. En of ek n misleidende deskripsie gegee het. Vriendelike groete De La Rey Share this post Link to post Share on other sites
Reynet Trading 10 Posted May 22, 2012 (edited) And yes, he did change his rating to a negative. Casio Men's MQ24-7E Classic Analog Watch Comment:Photo misleading- item actually flimsy and suitable for children only.Seller respond very aggressive with sarcastic demands & "blame buyer " attitude Response: (22 May 2012) You are joking.. Right? That is a photo of the watch. How can it be misleading? http://forum.bidorbuy.co.za/ratings-q/16761-what-neutral.html R121.00 rated on 21 May 2012 by xubco (46 ) To me this is very unfair because my description is just as any MQ24 description on bidorbuy. What good reason is there for me not to change his rating to a negative? I really go out of my way to keep all my buyers, happy buyers. My description and the item he received is correct, it's in line with all the listings on BoB. He got what he bought. Edited May 22, 2012 by Reynet Trading Share this post Link to post Share on other sites
Jacques Kuun 10 Posted May 22, 2012 Hello De La Rey Firstly, I wish you all of the best with sorting out this situation / getting the rating removed by BoB. However, at the risk of sounding patronizing, I must add that you could have handled the situation differently. The buyer is obviously a serious and passionate buyer and definitely not a time waster. Call me philosophical, but perception is reality. What the client received is not what he expected (at no way do I implicate in the least that your description was not 100% accurate). I would have offered an immediate refund, even paying for postage both ways. There is very little doubt that you would have won a client for life. You can still do it. Keep well and regards Jacques Share this post Link to post Share on other sites
Reynet Trading 10 Posted May 22, 2012 Hi Jacques You're right, there is just so many things going on and suddenly a neutral rating pops up. If he emailed me directly that is exactly what I would have done, offered him a refund. Not badmouthing my items in the rating system. But well... I will email him and see how it goes, hopefully we can sort something out. Thanks for the advice and different perspective. Regards De La Rey Share this post Link to post Share on other sites
Jacques Kuun 10 Posted May 22, 2012 Hello De La Rey I looked at your description(s) again. I really and truly hope that you sort this out – be it through the client or through BoB. It would have been impossible to give a more detailed / technical description. So much the more reason to get this rating removed. Keep well and regards Jacques Share this post Link to post Share on other sites
Reynet Trading 10 Posted May 24, 2012 Well, I emailed the buyer and offered him a refund with return shipping with no luck. Not a word from him, so I guess that's that then. Share this post Link to post Share on other sites
