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mrmouse

Excessive postal charges

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MsPlod
I would imagine that shipping through courier be done as soon as possible. It kinda defeats the purpose if an item is only sent 2 or 3 days later. I know some will unjustly rate neutral or negative for unavoidable delays but can understand their frustration if a high amount was paid and the posting itself took longer than SAPO.

Indeed! The ratings received from some buyers indicate that the couriered items took several weeks to be delivered - rather than just a couple of days.

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manolo

reduce local postage costs

 

All we ask as Sellers is to read our listings and I mean everything on the listing to avoid confusion and time wasting. Whilst I agree that is excessive the price was stated on the auction.

 

Look at that other Buyer who bid R20 000.00 for two leather couches and only afterwards started asking questions, now what happens if he had won the article and this was a binding contract and he had to pay for it?

 

While sellers do advertise their postage fees, that isn't the issue. The issue remains you're still over-charging, one seller I asked even told me that because he's selling his goods at a cheap price ON AUCTION he's entitled to charge R350 for postage, within SOUTH aFRICA. And not even courier, counter to counter. check this fella out: BlackBerry - Unlocked Original BlackBerry Storm 9550 for sale in Westonaria (ID:70338984)

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wayjen

We all are aware that there is over charging going on and each seller has his own reason for overcharging. If you read through some of the threads on this forum you will see that people turn a blind eye to someone overcharging BECAUSE the item is packed in satin wrapping in a Hallmark box brought from Woolworths at the Waterfront but should another seller sell the same item in a cigarette box wrapped in tinfoil, they will be pounced upon. Some people on this forum have even admitted that the postage covers their admin fees.

 

BoB tell us that should we suspect that postage is excessive we must bring it to their attention as they cannot watch all of us.

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admin
While sellers do advertise their postage fees, that isn't the issue. The issue remains you're still over-charging, one seller I asked even told me that because he's selling his goods at a cheap price ON AUCTION he's entitled to charge R350 for postage, within SOUTH aFRICA. And not even courier, counter to counter. check this fella out: BlackBerry - Unlocked Original BlackBerry Storm 9550 for sale in Westonaria (ID:70338984)

 

Request for breakdown of shipping costs requested. Thank you manolo.

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manolo

biddingme (381 rating3.gif) has answered your question on the item - R990*** Men long jacket two colour available - new arrival.

 

Your question was;

hie, can you deliver counter to counter, my job involves unpredictable traveling and therefore not always available to meet couriers.

 

The answer is;

Hi, we can arrange counter to counter, but same cost as courier. Regards

 

bidorbuy ID: 68213449 Coats & Jackets - R990*** Men long jacket two colour available - new arrival for sale in Durban (ID:68213449)

 

Why should sellers have sole discretion on how to send goods that I have purchased? The seller above clearly has no problem using the cheapest delivery method available but is out to cash in, he'll still charge courier fees. Surely to be charged courier costs for counter to counter, no more than R30 for one article is illegal. BoB need to step in and stop this practice, I can understand if the goods in question are overseas, but next door in Durban, after all once I've paid for the goods they are legally mine and therefore I should determine how I want them sent, at the most reasonable means and price available.

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manolo

I'm subject to correction, but isn't online shopping supposed to be more convenient and cheaper than conventional shopping? Why should it cost me more to buy online due to excessive postage fees, than driving into a mall, paying for an hours parking and driving back home?

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Jacques Kuun
Surely to be charged courier costs for counter to counter, no more than R30 for one article is illegal. BoB need to step in and stop this practice,

 

What are you trying to say? Do you understand the fees of Speed Services?

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manolo

I'm clearly mixing up my terms here, thanks dstorm.

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wayjen
biddingme (381 rating3.gif) has answered your question on the item - R990*** Men long jacket two colour available - new arrival.

 

Your question was;

hie, can you deliver counter to counter, my job involves unpredictable traveling and therefore not always available to meet couriers.

 

The answer is;

Hi, we can arrange counter to counter, but same cost as courier. Regards

 

bidorbuy ID: 68213449 Coats & Jackets - R990*** Men long jacket two colour available - new arrival for sale in Durban (ID:68213449)

 

Why should sellers have sole discretion on how to send goods that I have purchased? The seller above clearly has no problem using the cheapest delivery method available but is out to cash in, he'll still charge courier fees. Surely to be charged courier costs for counter to counter, no more than R30 for one article is illegal. BoB need to step in and stop this practice, I can understand if the goods in question are overseas, but next door in Durban, after all once I've paid for the goods they are legally mine and therefore I should determine how I want them sent, at the most reasonable means and price available.

 

Don't expect any sympathy should the item arrive broken or go missing in the post or get returned to the Seller as it was legally your parcel and therefore your responsibility to make sure it arrives safely.

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alloway65

The Courier I use for our Medical Business and certain BoB Shipments now only charge a flat fee R10 for R5 000.00 insurance....very reasonable!

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mrmouse
Don't expect any sympathy should the item arrive broken or go missing in the post or get returned to the Seller as it was legally your parcel and therefore your responsibility to make sure it arrives safely.

unfortunately you have it wrong ,it is according to the CPA the sellers responsibility to ensure safe delivery , therefore if I feel that if an item needs 300 rands worth of packing and stickytape to ensure it arrives safely , and if buyer doesnt agree to that he must state how it must be sent and take the risk of breakage .otherwise R300 it will be .if it not breakable like a stainless steell ball bearing ,, (heehee) then its a different story .or should I say like a chrome vanadium spanner !!!!

Edited by mrmouse

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wayjen

Let the Buyer and Seller fight it out in court if the Seller claims that once he/she has paid then the article is theirs.

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kebs
Not necessarily. They were probably warned. But I would need to check why it wasn't reduced. If it has not been reduced and they have been warned, I will personally take further action on that account. Very few sellers use "private" insurance companies... if you recall when this was and who the seller was? Thanks.

Sorry, it was a few months ago & I really can't remember who the seller was.. :sad: I sent another email to community watch about a seller selling on auctions - postage R99 for the first item, R79 for additional items. I did ask the seller if this was ordinary SAPO mail, speed services, or courier, but never received a reply from the seller.. :notrust:

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voldermort

So for the very first time since starting on Bid or Buy I have been accused of excessive postage - ridiculous when everybody knows how against it I am but still, there it is.

The item sold was a CD player, not a portable player, but a separate unit to be plugged into an amplifier - postage costs of R80 were clearly displayed on the ad as well as in the shipping costs.

If anybody finds these costs excessive let me know - bearing in mind this is the size of a turntable, pretty heavy & needs to be sufficiently wrapped to protect against GPO damage.

The buyer placed their bid more than a week ago & not too long after auction close I receive a delightful email asking for a breakdown of shipping costs, what kind of postage shall I be using, weight of item - replied ordinary GPO postage as stated on ad, no idea of weight other then it is heavy - another email informing me that they only recently posted a 2.3 kg box of stamps for R43.00 (bravo) - replied that I am guessing this may be just a tad heavier than a box of stamps - & yet another email informing me that they shall wait to receive item & see what the postage did indeed cost before rating.

My question however is this - if they had a problem paying the postage, which most assuredly is not excessive as most people do realise that hi fi units are pretty heavy, why did they not ask this via questions system during all the days that they were waiting for the auction to close?

Surely by bidding on this item they are agreeing to terms & conditions which include postage costs??

I am expecting no happy outcome from this sale, whether it be postage costs, a scratch on the unit, a piece of dirt on the plug - seems to me this buyer was hoping to be outbid long before the auction ended.

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wayjen

Welcome to the club Sam, let them wrap the cd player the same way they wrapped the stamps and let's see what happens. Let the buyer prove to the Seller that they can wrap a cd player into the same weight and dimensions of a 2,3kg container of stamps.

 

It is people like this that waste a persons time and I bet they the same ones that sit with a copy of the CPA and Constitution on their bedside table so they can squire their way out of any situation.

 

Another case of blackmail it seems.

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voldermort

I am more insulted than anything else - this person then tells me that in future when I receive a bid I need to first wrap the parcel, go to the Post Office, weigh the item & get a price & then inform the buyer of the postage costs.......really, really, because actually I do have all the time in the world to do all this and never mind the people who bid & never pay - therefore I can have hundreds of wrapped parcels just sitting around in my house.

Don't you just love these buyers who know it all - even how to fit a CD player into a 2.3kg box & get the same dimensions & weight as stamps.

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alloway65
I am more insulted than anything else - this person then tells me that in future when I receive a bid I need to first wrap the parcel, go to the Post Office, weigh the item & get a price & then inform the buyer of the postage costs.......really, really, because actually I do have all the time in the world to do all this and never mind the people who bid & never pay - therefore I can have hundreds of wrapped parcels just sitting around in my house.

Don't you just love these buyers who know it all - even how to fit a CD player into a 2.3kg box & get the same dimensions & weight as stamps.

 

S**t Sam, the BoB Forum will really miss you...but our loss will be the PO's gain, in a much as them weighing parcels for you....not necessarily selling you the stamps. !!!!

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wayjen

Just like those overseas buyers who want prices so you wander on down to the PO which is miles away and you come back and..........NOTHING!!!!!!!!!!!!!!!!

 

We will never ever win and as much as you can show buyers proof of the actual cost from a PO printout they will still call foul.

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voldermort

& the latest email which I have not even bothered replying to, seems to me that this buyer is also saying in a round about way that no matter what a sellers shipping charges may state, if they get a query on it they should change it to suit the buyer???? So if we are not constantly weighing articles at the Post Office we need to be sitting waiting to see how much potential buyers may offer us for postage, as what is on the description is obviously of no importance.

 

 

 

Hi Samantha- I am very fair with my shipping costs ( see my postage charges on my items for sale) and I expect the same from others irrespective of what you description says. I and many like myself constanttly question high shipping costs from other Bid or Buyers and these costs remain a constant concern for Bid or Buy themselves

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Cali Craft and Gems

If your shipping costs are reasonable and are in line with the standard or norm out there, then there should not be any problems! If BoB gives it the all clear (especially considering it is a heavy, breakable item that required specialised packaging), then the buyer can actually go and get sugar-coated to put it politely!

 

The buyer has the responsibility to understand and accept ALL the details pertaining to a transaction BEFORE placing their order or bid - that is one of the reasons why the information is there in the first place - it's not there just to look pretty!

 

This particular buyer seems to be a master manipulator and should be brought to the attention of the powers that be at BoB - they will sort her out quickly! @ V - don't let this individual stress you out - you are not in the wrong and what ever you do, do not give in to her and drop your shipping costs - if you do, this will only boost her confidence knowing that she can get away with the changes with each and every seller she deals with!

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wayjen

Master manipulator or a blackmailer and I have come across a few of those on BoB.

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voldermort

So after wrapping this item & trying to weigh it on my food scale I think the weight is 5.75kg - a telephone call to the Post Office tells me this would cost between R52 - R57 to post.......so if the shipping charges are let's just say R55.00, the items I needed specifically to wrap this item (& why the postage was R80.00) were:

 

2 x rolls duct tape @ R9.99 each

1 x roll brown paper @ R6.99 each

1/2m brown paper with bubble wrap attached (available at Post Net) @ R8.99 per 1/2m

 

The above totals to R35.96 (note that I have only quoted items I needed to buy specifically to wrap this, the box, newspapers etc are all items I have not even taken into consideration) thus working on R55.00 shipping + R35.96 = R90.96, this would be the true shipping cost.

 

Now do you imagine this kind hearted buyer who is so eager to tell me how to sell my items, what postage to charge, that they will wait to see postage costs and then rate me accordingly, that the shipping costs I have on my items are of no importance to them, that I need to move into the Post Office etc etc would be willing to pay me the balance of R11.00 that I am going to be short on postage for this item?

Edited by voldermort

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qball
So after wrapping this item & trying to weigh it on my food scale I think the weight is 5.75kg - a telephone call to the Post Office tells me this would cost between R52 - R57 to post.......so if the shipping charges are let's just say R55.00, the items I needed specifically to wrap this item (& why the postage was R80.00) were:

 

2 x rolls duct tape @ R9.99 each

1 x roll brown paper @ R6.99 each

1/2m brown paper with bubble wrap attached (available at Post Net) @ R8.99 per 1/2m

 

The above totals to R35.96 (note that I have only quoted items I needed to buy specifically to wrap this, the box, newspapers etc are all items I have not even taken into consideration) thus working on R55.00 shipping + R35.96 = R90.96, this would be the true shipping cost.

 

Now do you imagine this kind hearted buyer who is so eager to tell me how to sell my items, what postage to charge, that they will wait to see postage costs and then rate me accordingly, that the shipping costs I have on my items are of no importance to them, that I need to move into the Post Office etc etc would be willing to pay me the balance of R11.00 that I am going to be short on postage for this item?

 

Well, there won't be any warnings from our side on the complaint, from what I can see, nothing excessive or unreasonable.

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wayjen

Now if we add labour,petrol and what not into the equation we would be reported to BoB for excessive postage and if you add all those amounts into the listing price of the item it will be considered too expensive.

 

Report them for blackmail and withholding(spelling) ratings until they are satisfied.

 

Tell them to move along!

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voldermort
Well, there won't be any warnings from our side on the complaint, from what I can see, nothing excessive or unreasonable.

 

Thank you Cuan - as said I am just more insulted than anything else as I know full well that trying to make a profit from shipping is just not on & I have a very big mouth about it as well, and then damned if I don't go and get accused of it.

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