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SProducts

Can sellers be given a chance to respond to SNC appeal from buyers?

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I don't know how Bidoybuy decides SNC appeals, but I have had many SNC's appealed by buyers with lame excuses and they are accepted.

 

A few of appeal reasons.

1. A buyer underpays shipping and refuses to pay the full shipping amount. Then the buyer wants a refund and is refunded. They appeal the SNC with blaming the seller as they told me to send it by speed services which I don't due to theft and the appeal is granted.

2. A buyer wins an auction, a few days emails me that they don't have money to pay. I file SNC, they appeal with a reason that they no longer have money and the appeal is accepted.

3. A buyer bought a Krug Baumen watch which there is no estimated value on the listing. All these watches have no values in listing, when I get a question I tell the potential buyer my Market Value of the watch is what the buyer wins it for although there's a tag. But I don't use it to sell the watch. They didnt pay, I filed SNC and they appealed with a reason that these watches are over inflated and are fakes, etc. The appeal is accepted.

 

Can sellers be able to respond to buyers appeal on SNC before it's decided?

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Yes, Sipho. You can appeal the decision but you need to be quick about it!

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@Lily, I have appealed a lot of them without success. I send emails to communiwatch but only get the acknowledgement emaoil and it ends there. I've given up appealing.

 

What I wanted to suggest actually is that once the buyer appeal the SNC, then I get an option to also respond to their appeal.

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I fully agree with you S Products you should have your chance as well!

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