New, Improved Customer Service Helpdesk Solution

[qball 12]

Hi All

 

We are happy to announce that we have introduced a new Customer Support Helpdesk solution - Kayako Fusion.

 

Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size. Whether over email, support tickets, self-help, live chat or voice, the customers' support history is tracked in one place and can be accessed from anywhere.

 

 

• You will be able to log, view, manage and monitor your tickets (status, progress etc.).
  
• There is a FAQ section for those Frequently Asked Questions.
  
• You can search our Help Articles (Self Help).
  
• Or Browse through the Help Categories (Self Help).
  
• Contact us via Live Chat (integrated into the new support system, thus making it easier to monitor and track tickets and chats from a particular user)
  
• Surveys and ratings on articles - valuable feedback to our team.
  
• Relevant Help articles are automatically suggested to you as you type out a query when you log a support ticket.
  

Let us know if you have any problems!

[whiterebbit 10]

Thanks,where is it asb?I need it right away. ;o))

[qball 12]

bidorbuy.co.za - Powered by Kayako Fusion Help Desk Software :smile1:

[Freva 10]

I am trying to locate the cook book Die Suid Afrikaanse Kruie en Spesery Kookboek for my husband, if any one know where I can get one, please let me know

Thanks

[inuna 10]

The helpdesk isn't that helpful, I've tried numerous times.