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qball

New, Improved Customer Service Helpdesk Solution

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qball

Hi All

 

We are happy to announce that we have introduced a new Customer Support Helpdesk solution - Kayako Fusion.

 

Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size. Whether over email, support tickets, self-help, live chat or voice, the customers' support history is tracked in one place and can be accessed from anywhere.

 

 

  • You will be able to log, view, manage and monitor your tickets (status, progress etc.).
  • There is a FAQ section for those Frequently Asked Questions.
  • You can search our Help Articles (Self Help).
  • Or Browse through the Help Categories (Self Help).
  • Contact us via Live Chat (integrated into the new support system, thus making it easier to monitor and track tickets and chats from a particular user)
  • Surveys and ratings on articles - valuable feedback to our team.
  • Relevant Help articles are automatically suggested to you as you type out a query when you log a support ticket.

Let us know if you have any problems!

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