staccato 10 Posted September 11, 2011 I have emailed BoB 3 times three times regarding an extreme unfair rating given me from a buyer "biker ballie" because he failed to read the listing that states; "READ CAREFULLY BEFORE BIDDING" " Watch not working, back is loose". He gave me a negative rating because when he received the item, it was not working and the back was loose! Now if that is not unfair, what is??!! I need this negative rating removed! My emails have been ignored, who do I turn to now? This was months ago and still I get no response from admin. HELP!! Share this post Link to post Share on other sites
Vinyl Lady Decals 11 Posted September 11, 2011 Hi staccato It is really strange that this rating hasn't been removed. Did you get an email ackowledging your appeal from BoB? If not, it is possible that they didn't receive it. You can also send an email to communitywatch@bidorbuy.co.za Good luck Share this post Link to post Share on other sites
staccato 10 Posted September 11, 2011 That's exactly what I did! I have sent an email 3 times to communitywatch@bidorbuy.co.za, still no response!!?? Share this post Link to post Share on other sites
mellowred 10 Posted September 12, 2011 This is really strange. That is an unfair rating if ever I saw one. I know there was another thread regarding lost e-mails to BoB a short while back. Perhaps yours were all sent in that time frame. I think you get an automated response from BoB stating that "your mail has been received". Did you get an auto-response? Share this post Link to post Share on other sites
lilythepink 11 Posted September 12, 2011 You can also PM Cuan (or Admin) through the forum! Share this post Link to post Share on other sites
Cali Craft and Gems 14 Posted September 12, 2011 Or actually phone bidorbuy directly and ask for one of the assistants to help you out. I have found Candice to be very helpful and understanding in cases like this. 0861 88 0861 Share this post Link to post Share on other sites
amcintyre 10 Posted September 12, 2011 That is extremely unfair!! Share this post Link to post Share on other sites
qball 12 Posted September 12, 2011 I do apologise for this, we have checked our mail boxes and cannot locate any email from you relating to this query? Did you receive an auto responder confirming your email? I will remove the rating as the listing is clear. Apologies again for any inconvenience caused. Share this post Link to post Share on other sites
staccato 10 Posted September 12, 2011 Thanks qball, I sent another email today Subject: "4th email - unfair rating" and still did not get confirmation, maybe a bug in the system? However, thanks again for your response. Share this post Link to post Share on other sites
staccato 10 Posted September 12, 2011 Got a confirmation response at last. the problem is sorted out anyway, thanks again. Share this post Link to post Share on other sites
qball 12 Posted September 12, 2011 I am not sure why the others were not received, I even checked the spam folders going back 3 weeks... :confused: Share this post Link to post Share on other sites
staccato 10 Posted September 12, 2011 The 1st email was 5th June, 2nd on 16th August, 3rd on 18th August and 4th today, I only got a response from the latter but by then you had already sorted it out. Thanks Share this post Link to post Share on other sites
qball 12 Posted September 13, 2011 Weird! The 1st email was 5th June, 2nd on 16th August, 3rd on 18th August and 4th today, I only got a response from the latter but by then you had already sorted it out. Thanks That is really strange, I cannot locate any of the mail back in June and August. I do apologise for this. Share this post Link to post Share on other sites
