cella007 10 Posted July 5, 2011 Hi a buyer won 3 items from me and received it yesterday however one of them is faulty the buyer emailed me last night informing me on the problem and i replied to gladly replace the item if its send back to me(like all the seller do)after that the buyer gave me a negative rating and started emailing me again with threads saying the rating will only be changed if i replace the item with a higher value item for she now has to pay to post the item back to me and the emails are abusive badmouthing me for being a bad seller because i do not want to do the return on those terms.I think the negative rating is truly unfair i did my part as seller offered to replace but buyer rejected what can i do about this please any advice? Thanks Share this post Link to post Share on other sites
MiemsJewels 12 Posted July 5, 2011 (edited) Hi a buyer won 3 items from me and received it yesterday however one of them is faulty the buyer emailed me last night informing me on the problem and i replied to gladly replace the item if its send back to me(like all the seller do)after that the buyer gave me a negative rating and started emailing me again with threads saying the rating will only be changed if i replace the item with a higher value item for she now has to pay to post the item back to me and the emails are abusive badmouthing me for being a bad seller because i do not want to do the return on those terms.I think the negative rating is truly unfair i did my part as seller offered to replace but buyer rejected what can i do about this please any advice? Thanks The buyer is blackmailing you? That's real bad. If you cannot resolve the problem contact communitywatch@bidorbuy.co.za They can tell you what to do. miems Edited July 5, 2011 by MiemsJewels Share this post Link to post Share on other sites
TS Ron 10 Posted July 5, 2011 Cella do not take this lightly I had a similar experience with a buyer and whom back off very quickly report this matter immediately black mailing is illegal and seen in a serious light. Share this post Link to post Share on other sites