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ziggy2000

Lots of patience required as Sellers

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ziggy2000

A buyer who has bought 150+ items on Bid or Buy contacts me, saying he has not received his parcel. I phone track and trace and it has been at his post office for more than a week, ready for collection. Surely, if you have bought that many times on Bid or Buy, you will know by now that the Post Office does not deliver???:confused:

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babyface2
A buyer who has bought 150+ items on Bid or Buy contacts me, saying he has not received his parcel. I phone track and trace and it has been at his post office for more than a week, ready for collection. Surely, if you have bought that many times on Bid or Buy, you will know by now that the Post Office does not deliver???:confused:

 

maybe he is a slow learner and does this to all sellers:rolleyes: or maybe just the type that loves to find things to complain about

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lilythepink

When I provide a tracking number to a buyer, I clearly state that if the parcel has not been received within 5 to 7 working days, the buyer should take the tracking number in to his/her PO and lodge a written enquiry as to its whereabouts! (I do help when there is a problem but the first onus is on the buyer to check properly with his/her Post Office).

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MiemsJewels
When I provide a tracking number to a buyer, I clearly state that if the parcel has not been received within 5 to 7 working days, the buyer should take the tracking number in to his/her PO and lodge a written enquiry as to its whereabouts! (I do help when there is a problem but the first onus is on the buyer to check properly with his/her Post Office).

 

I second that Janet. Some buyers are just too lazy to track the parcel for them self..

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SProducts
When I provide a tracking number to a buyer, I clearly state that if the parcel has not been received within 5 to 7 working days, the buyer should take the tracking number in to his/her PO and lodge a written enquiry as to its whereabouts! (I do help when there is a problem but the first onus is on the buyer to check properly with his/her Post Office).

 

Some buyers dont seem to read emails, they assume what you are saying and respond. One buyer we had a communication of more than 10 emails. On each email I was telling him the parcel is at their post office and they should go and collect, they didnt. For the whole month I had to respond to their email atleast in 3 days. The parcel was sent back and another struggle for them to pay shipping again to resend the parcel, I still have the parcel with me and we are not getting anywhere.

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TS Ron
A buyer who has bought 150+ items on Bid or Buy contacts me, saying he has not received his parcel. I phone track and trace and it has been at his post office for more than a week, ready for collection. Surely, if you have bought that many times on Bid or Buy, you will know by now that the Post Office does not deliver???:confused:

 

I have taken to blaming the post offices as they do not scan the parcels when they actually receive it the item reflects as being in transit. I recently had a problem similar and eventually emailed the customer service informing that I was not very happy with this treatment. You have to follow through on items you have posted according to the CPA.

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Not1CentMore

Mega patience sometimes. Then there are times when one wants to reach through the monitor and yank the keyboard out of the Buyer's hand.

 

Buyer bid/won auction in March. Received item in mid-April. Buyer left positive rating. Nearly 2-MONTHS later, Buyer changes positive to a negative saying, "disappointed...not what I saw". She has had it all this time and somehow the item has mutated into something different?

 

I have contacted Buyer to offer a refund or exchange upon return of (now used) item, but am 'spitting tacks' at the very thought of having to revert monies for a used item....and still sit with a negative rating.

 

BoB has been notified as I do not feel this is a fair rating and I would hope they make an exception to the 'not getting involved' rule and remove the negative.

 

Thanks for allowing me to vent.

Ruthie

Edited by Not1CentMore

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lilythepink

Ruthie, you must be selling something I've never seen before - something that "trans-combobulates" into something else after two months? I hardly think so or you'd be a millionaire if you sell the patent. This must be one very, very strange buyer on BoB! lol

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Not1CentMore

Guess I need to add "do not feed after midnight" to my listings.

 

No, not selling any "trans-combobulaters", but if I could figure out what one looked like and how it would work, I'd pass myself running to the Patent Office, market the 'thing' and retire to a warm, sunny climate where there were no earthquakes, tornados, hurricanes, menopausal mountains blowing their tops, not-too-hot, not-too-cold.....

 

Shoot-a-bug, I wouldn't have to move, I'd be able to afford to hire someone to build a perfect world.

 

Ruthie

Edited by Not1CentMore

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Not1CentMore

A simple 'thank-you' seems inadequate, but there are no other words to express how grateful I am for BoB removing the negative. Thank-you.

Ruthie

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