Grrrrrr!!!!.... Please meet me halfway!!!!

[Cheetah10 10]

When I win an auction, I expect to check out and do my payment in one go....... Then when everything is done (within 5 minutes - if it is BOBpay)...... I notify the seller that the whole deal is finalised (on my side)..... and I'm looking forward to tracking details.......

 

HOWEVER!!!!..... some of these sellers upset my whole day, when I get the message....."Contact supplier for payment details"........ Grrrrrrr!!.... Now, I have to e-mail the guy..... wait another day for him to respond..... go into my internet banking....... Create a new benneficiary...... wait for a rvn number on my cellphone (while my online banking time expires and I have to relog) and then wait for a tvn no. on my cellphone (while my online banking time expires and I have to relog) before the payment can be done...... UP TO TWO DAYS MAY EXPIRE BEFORE PAYMENT IS DONE...... where it could,ve been done in 5 minutes...... if they had BOBpay facilities.

 

Please sellers...... it is easy and I promise you bob is not going to steal your cash....... ARRANGE FOR BOBPAY - EFT..... Method of payment should be mentioned somewhere in your listing...... (So's I would know who to avoid)!!!

[Vinyl Lady Decals 10]

I agree, BoBpay is really excellent - even from a seller's point of view - only one in a while there might be a bit of a hitch - but generally it is very good

[Wild Olive Art 11]

I used to use the bobpay eft but it's a real headache when buyers do not use the correct code given for payment ! Not all buyers are on top of the Bobpay EFT system and there were too many instances where a buyer either forgot to update the code in their beneficiary list or used their user name as reference.

 

I once rated a buyer negatively and lodged a SNC because of this. The poor buyer had paid within minutes of the auction closing and could not understand why I kept emailing him reminders. It took days to trace the payment and I don't have time to email buyers and BOB back and forth to try locate a payment.

 

As a buyer I understand that it is frustrating having to add beneficiaries for once off payments but I also understand why sellers don't use the Bob eft system.

[lilythepink 11]

So far, touch wood, I haven't had any problems with buyers using BoBpay and, in fact, I find it easlier to work with than eft deposits into my account. (I give my buyers the option of either method of payment and it's working for me).

[Wild Olive Art 11]

I might give it another try but when it goes wrong it's a real headache ! I prefer using the BOB system than having to keep track on my bank statement , particularly as many buyers do not use a reference as requested nor send through proof of payment.

I do give my customers the credit card payment option though , which I find most use.