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ahlbebuck

Payment types

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ahlbebuck    10
ahlbebuck

Hi all

 

Why can BoB not make bobPay - EFT the only payment method? Surely this will prevent a lot of fraud. I would even be open to paying a % extra for this "insurance". If sellers can demand payment before shipping, why cant I demand delivery before paying? In steps bobPay - EFT. Seller gets money when buyer confirms satisfaction with delivered product. If buyer does not respond, seller must just prove delivery via postal service and money can be paid out. This way BoB will also be able to easily get their share.

 

Surely this will improve shipping times as well.

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JPBon    10
JPBon

This has been discussed to death about 500 times, its just not viable.

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Vinyl Lady Decals    10
Vinyl Lady Decals

Ebay tried this with Paypal and it was disastrous.

They lost alot of sellers and then started allowing other payment methods, its not good for business.

South Africa's scenario is also very different, not everyone has internet banking or a credit card, so cutting these buyers out would be bad for the site and sellers.

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ahlbebuck    10
ahlbebuck
Ebay tried this with Paypal and it was disastrous.

They lost alot of sellers and then started allowing other payment methods, its not good for business.

South Africa's scenario is also very different, not everyone has internet banking or a credit card, so cutting these buyers out would be bad for the site and sellers.

I see your point, but unfortunately the only real loser in a fraudulent transaction is the buyer and anything that will inspire confidence in buyers will ultimately benefit the site and sellers. I can understand that BoB will protect sellers more than buyers (He who pays the piper calls the tune) but sellers can't pay if buyers run away! Difficult to have to satisfy both sides of the fence!

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qball    11
qball

We all agree that the buyer is ultimately the victim and an escrow system may help secure the site and inspire confidence. We can assure you bidorbuy does do a lot to protect buyers on a daily basis.

 

If you study the paypal/eBay scenario there are many reasons why it would not be feasible to "force" sellers to only accept a certain type of payment method (many of the reasons have been given here already). Secondly, there are cost implications (not at the moment as bobPay is currently free to use for sellers and buyers), going forward this will probably change and who will pay the costs? Thirdly, offering an escrow service (that is what you are asking for - has been discussed on the forum countless times). There are many financial and legal obstacles to this right now and it's not easy to set up. We also don't want to create "barriers to entry" for the majority of legitimate sellers who want to trade on the site. We are also not experts in logistics nor do we have the resources to manage such a service as it involves a lot of mediation and dispute resolution, and there will be a lot of this, especially when the postal services are unreliable and unsafe a lot of the time.

 

What would you be willing to pay for such "protection"?

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Asha Craft Jewellery    10
Asha Craft Jewellery

The simple answer is to buy from Verified sellers. Then you are protected by Bidorbuy ;)

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RISadler    10
RISadler
The simple answer is to buy from Verified sellers. Then you are protected by Bidorbuy ;)

 

Not really. More like just twice... and then only if certain criteria have been met.

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sungems    10
sungems

This is the problem in South Africa. Every body want specialist services that cost money but they want it for free.

 

I am even willing to pay a monthly fee to be able to allow BOB to do more to get ride of fraudulent sellers. This will have a better name for the legit sellers

 

I did have a very bad experience with BOB Pay and decided not to accept this payment method. I “somehow” believe this were the acceptation rather than the rule but never the less it happened and I am not prepared to put one of my buyer through it.

 

I bought an item pay for it via BOB Pay and used the correct reference. I forwarded the payment advice to the seller and after about a week I still did not hear a single word from the seller and done and enquiry. The seller informed me no payment were received and BOB PAY never fails and if payment were made she would have received it. I again provided her with the payment detail but she filed a SNC against the sale the day thereafter.

 

I contact BOB they informed me the following “As soon as i have feedback from our accounts department we will attend to the SNC, we have been having a problem with Standard bank allocations, it is nobody's fault it is a technical error unfortunately.”

 

After another week the SNC were retracted as the payment somehow were sorted out between BOB and the seller.

 

If this should happen between me and my buyers how can I accept them not to give me a negative rating even if the problem were not on my side but on BOB’s admin side(irrespective of the fact that it is between BOBbankers and the payee bankers). I therefore will NEVER use this as a payment method

 

Another reason Why I will never accept BOB PAy is that the transaction can be reversed at any time if there is a problem somewhere

Edited by sungems

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qball    11
qball

Dear Sungems

 

I would like to comment on your experience, whilst regrettable, is most definitely not the norm with bobPay. 99% of the transactions are processed without any problems, the issue with Standard Bank could happen to any seller at any time, not just a bobPay issue. Unfortunately we cannot control or prevent certain things the banks do, including back dating payments, delaying payments etc. This is also not an issue with bob's admin but was caused by Standard Banks systems and unpredictability with payments. For example, this December there were many issues with Standard Bank payments, taking on average 2-3 days to clear, this was due to Standard Banks inability to process the payments quickly and the delays came from their clearing side, not the bobPay system nor the bob staff. These delays would have affected any user who banked with Standard Bank, over this period. Standard Bank even admitted to bob users that the delays were caused from their side due to the high volumes they were experiencing due to the festive season.

 

I would also like to correct your statement regarding bobPay - the risk of reversal only applies to bobPay credit card payments, not bobPay EFT payments, the risk of reversal is almost impossible.

 

Kind regards

Cuan

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MacMuffin    0
MacMuffin

@sungems - EFT processing via Standard Bank is a constant issue for us. This especially applies during the 3rd week of the month as companies start paying salaries and was very prominent in the 2nd week of December as companies paid salaries as well as bonuses. As an example, my wife paid via EFT from her Standard Bank account using bobPay and although SBSA-to-SBSA transactions show almost immediately it took 36 hours for the transfer to reach bidorbuy's SBSA account.

 

We have discussed this at length with SBSA and their response is "during high-volume transactional periods you will experience delays". We don't see such delays with any of the other banks. Unfortunately in many cases where EFT transactions go wrong are due to buyers using the wrong reference number or over-/underpay and those transactions are held in suspense and require manual matching - typically resolved within 1 business day.

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