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Cali Craft and Gems

Administration debit fees?

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Cali Craft and Gems    10
Cali Craft and Gems

What on earth is "Administration Debit Fees"???

 

I've seen the following on my account:

20 Dec 201034737523Administration Debit Fees on additional pmt made by "The Crazy Cardman" on order ref: 3WBTSX for R111 R5.55

 

So basically if a buyer makes an adhoc payment due to a mistake on their part, I am going to be charged 5% for each payment? This buyer made two adhoc payments using the same code as he owed me on a previous order where he had short paid and forgotten to pay (R150 - not cleared yet), plus additional postage due to the parcel weighing 13kg and him only paying for 1kg (R111) - now I am penalised for it?!

 

Several buyers make adhoc payments especially when they have completed the order and have allocated the incorrect postage as in this particular case - he'd ordered 13kg of items, yet only paid for speed services to 1kg.

 

What now?

 

I am not impressed!

 

:mad:

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SProducts    10
SProducts

This is the first, I never knew this. I get a lot of buyers who make mistakes and put in an order number or some other reference, does this mean I get charged for it?

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qball    11
qball

Janet

 

Please contact me urgently regarding this issue.

 

Thank you

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Cali Craft and Gems    10
Cali Craft and Gems

Hi Cuan

 

Arrived in Pretoria, tried to phone you but you were not available. Will try again just now.

 

Regards,

Janet - CCG

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qball    11
qball

Sorry, was running around the office.

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