Seller not communicating

[firedoor 10]

Hi. I have only bought a few items on BoB and I really have NO idea how fast a direct bank deposit reflects in a seller's account. Was always under the impression that it's fast. Have always paid by bank deposit and sellers always responded right away. usually same day.... how long do I wait, after having deposited the payment into seller's account, before complaining that seller isn't communicating? Seller stopped communicating after I made payment, Seller is a verified user and has 100% positive ratings so I don't want to bismirch his record by giving him a bad rating for not communicating. But at the same time I am getting anxious. It's been 3 working days since I made the deposit. So how long do I wait? Help please.

[Tjaart van der walt 10]

Hi. I have only bought a few items on BoB and I really have NO idea how fast a direct bank deposit reflects in a seller's account. Was always under the impression that it's fast. Have always paid by bank deposit and sellers always responded right away. usually same day.... how long do I wait, after having deposited the payment into seller's account, before complaining that seller isn't communicating? Seller stopped communicating after I made payment, Seller is a verified user and has 100% positive ratings so I don't want to bismirch his record by giving him a bad rating for not communicating. But at the same time I am getting anxious. It's been 3 working days since I made the deposit. So how long do I wait? Help please.

 

Hi Firedoor

 

Payments from one bank to another can take up to 3 days to clear into the sellers account. Same bank transfers is normally available immediately. Give the seller a call if you don't get any reaction whats o ever you can always contact bidorbuy

[kyle2 10]

Don't panic, if there is any doubt, try sending the seller a PM(personal message) or contact BoB directly, they will assist you.

I would try emailing again and give it another couple of days, sometimes the weekend also gets in the way of things.:noworry:

You can also copy and paste the link to the item you bought here in the forum, makes it easier for others to try and help you.

[firedoor 10]

Thanks for replying Tjaart. I made a cash deposit into the seller's bank account through the same bank and usually this reflects right away right? I double checked all the details (account number and my order number) and all is in order. Seller doesn't have a contact number, just an email address. Have emailed him thrice, no replies. But I see he's still selling the same item (he had several in stock).

[Digitrade 10]

His internet connection might be down. Send an e-mail to hello@bidorbuy.co.za and ask them to assist you.

[babyface2 10]

hi Firedoor

 

i would maybe first look at the sellers shipping option. i for instance only send parcels on certain days and that is the first time i actually contact the buyer to let them have the tracking number. i simply do not have the time to send an email out to every buyer saying that i have received payment. maybe the seller has a problem with his/her computor, as i have had in the past eg. hard drive crashed, service provider down if you are worried do as Tjaart suggests and phone the seller to put your mind to rest

[firedoor 10]

Seller promised to email as soon as payment has cleared but he obviously hasn't. He doesn't have a phone number listed. I will email BoB and ask them for assistance. Cheers you guys.

[firedoor 10]

Hi all.. just a quick update... seller finally confirmed reciept of payment... took four days (not including weekend) so still a bit long but we'll see. Hope I get my tracking number soon. Haven't had a bad experience on BoB yet so hopefully this goes smoother than it has... was quite anxious as this particular item was the most expensive purchase I've ever made here.

[JPBon 10]

Some of the banks are particularly slow especially when there is a weekend in the middle.