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davan

Advice on Guarantees and Warranties

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davan    10
davan

I have been a seller for many years on Bid or buy, however I got stuck with a complaint that I would appreciate some input on.

I am sure this will help other Sellers as well.

 

I sold a product to a highest bidder on the 3 Oct 2010.

I have a policy that if the product is not working (due to Manufacturers defect), within 7 days, I would replace the item

 

I receive a complaint from the buyer on the 3 Dec 2010, to tell me that "whilst wrapping the product as a Christmas present, they noticed that the item had a cut on it and all the internal working parts are not working"

 

I have advised the bidder that the Guarantee period is expired, and that I dont even carry that item in stock anymore and that I cannot even determine if the item was used and abused in that period.

 

Please advise if this was the correct approach.

 

Thanks

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JPBon    10
JPBon

I would reckon that two months later you are fully correct in your reply, I have bought your products and cannot see that they would not have checked it upon arrrival.

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kebs    10
kebs

I agree... 2 months later is out of your guarantee period & who knows what they've done with it in the meantime...

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Asha Craft Jewellery    10
Asha Craft Jewellery

It's the same with buying something from .. let's say GAME. I buy it in June during a visit in the area, because I live far away from the nearest GAME and intend to gift it at Christmas. When the giftee opens the gift it breaks into a gazillion pieces. Next time i'm in the area i go to GAME, freak out and demand a replacement or my money back. And I don't care if it's outside the three months guarantee period, we only opened the thing on Christmas (6 months later) so to me it's a new thing that's broken or doesn't work, etc.... You think they'll laugh at me? Most certainly. You think they'll replace or refund me? Certainly not. They might escort me out of the building.... :rolleyes:

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brands online    10
brands online

Guarantee period stipulated in listings. Complaints after that fall out of guarantee period. 'Nuff said. Too many chancers out there...:suspicious:

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SProducts    10
SProducts

That's what they always say, I receive a negative rating this month with this comment that the product worked for only one week. But when I check the product was received in September.

What happened to all this 2-3 months?

 

I also agree, you were right. They should have checked it on receipt and if they didnt its their fault.

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lilythepink    10
lilythepink

I am in absolute agreement. If a guarantee/warranty has a stipulated period for return then the buyer cannot suddenly, a month or two out of that period, decide the item isn't working, is damaged, or whatever!

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