Jump to content
Sign in to follow this  
Miss Jewels

How do we get buyers to read the auctions thoroughly?

Recommended Posts

Miss Jewels

A general problem I have is when I list items with multiple sizes. I request on my auctions to please state ring size. 3 Requests later, still no ring size, although the order has been completed and payment received. I would hate to send any size (although I state if size is not stated on the order form, a size will randomly be chosen). Firstly because I would not like the buyer to waste his/her money on an item which does not fit, and secondly, for the possibility of a negative rating. How can we better express ourselves? I'm sure other sellers also have this problem.

I recently also had a buyer requesting to return the ring he bought from me because he thought is was pure white gold (at R250.00????) Apologised for not reading the auction properly. I've offered the refund but I'm not going to make a habit of this. I do not withhold any info on any item sold, it's just a pity that some buyers do not look further than the picture.

Share this post


Link to post
Share on other sites
BumbleBabe

Guilty here:wondering:, for not giving you a ring size but did after the first e-mail. Are there no props ( I think they are called) for a buyer to select when completing the sale? Some thing like when you but a t-shirt you need to chose a size. We were so excited about the ring that it sliped our minds to add in the size, yes hubby and me:rolleyes:

Share this post


Link to post
Share on other sites
BumbleBee

There is a way to create prompts for listings like this, you just need to poke around on your "selling" page a bit

Share this post


Link to post
Share on other sites
YSLMAGIC
There is a way to create prompts for listings like this, you just need to poke around on your "selling" page a bit

this is sooooo funnnny , im sorry people , do what you want , prompts and all ........99% of buyers DONT read , before bidding , after recieving our very detailed mails , covering every possible aspect fo the sale .........but i do suggest you still make sure you do what you can but thats just to keep yourself covered for all the nonsense that comes when they recieve their items

Share this post


Link to post
Share on other sites
oryxza

How about something like this. :evil:

 

------

This is my auction description. You need to read this as it contains important information.

At the end of this description of my listing that I need you to read is a link that says Click here for magic. If you click this link you will get rickrolled.

This is your warning not to click the link.

 

Place a link/button that states Click Here and when someone clicks it it gets them rickrolled.

In the description you need them to read, explicitly state that clicking the button will get them rickrolled.

Anyone not reading your description and clicking the button will get what they deserve :-)

 

Click here for magic

--------

Edited by oryxza

Share this post


Link to post
Share on other sites
kebs

If anyone finds a way to get buyers to read the descriptions, sell it on bid or buy! I'll be your first customer, no matter what the price!

Share this post


Link to post
Share on other sites
YSLMAGIC
If anyone finds a way to get buyers to read the descriptions, sell it on bid or buy! I'll be your first customer, no matter what the price!

 

haha Kebs , and then you can sell it to me at a discounted price k :cheesy:

Share this post


Link to post
Share on other sites
Miss Jewels
Guilty here:wondering:, for not giving you a ring size but did after the first e-mail. Are there no props ( I think they are called) for a buyer to select when completing the sale? Some thing like when you but a t-shirt you need to chose a size. We were so excited about the ring that it sliped our minds to add in the size, yes hubby and me:rolleyes:

 

This one not meant for you (lol). Have a few buyers that I'm waiting for a ring sizes for up to 3½ weeks. My common sense says any size and keep my side clean, but it's really bad to receive something you've been looking forward to and it does not fit!

Share this post


Link to post
Share on other sites
Miss Jewels

I've been scrolling through various sellers' ratings, and it's so sad when the it's a negative rating with the wording "not what I expected" or "item smaller than it looks on picture", etc. But if they've read the auction properly, there wouldn't be any misunderstanding. But, oh well, we're all human and most of the time we only see/hear/do what we want to......I'm also guilty....always in a rush....

Share this post


Link to post
Share on other sites
Wild Olive Art

Most the questions I have been asked by potential buyers are about things clearly stated on the listing description - in particular the size of a painting - which is always right underneath the photo of it ! Sometimes I wonder if buyers just look at the thumbnail photo and nothing else ?:huh:

Share this post


Link to post
Share on other sites
Guest Guest

Maybe we should start asking NICELY :idea:

Share this post


Link to post
Share on other sites
brands online
Maybe we should start asking NICELY :idea:

 

or maybe we should stop asking nicely....

Share this post


Link to post
Share on other sites
Daykie

Surely bidorbuy could look into situations like this, if someone gets a negative or neutral rating because of something that is clearly stated in the auction, sellers should be allowed to appeal it and have the rating reversed. I've also seen lots of ratings like this. Buyer says "Item was smaller than I expected", seller replies "The size was clearly stated in the listing". Next project for the bidorbuy team: A feedback appeal system with one of the options "Buyer obviously never learnt how to read properly" :razz:

Share this post


Link to post
Share on other sites
Vinyl Lady Decals
Surely bidorbuy could look into situations like this, if someone gets a negative or neutral rating because of something that is clearly stated in the auction, sellers should be allowed to appeal it and have the rating reversed. I've also seen lots of ratings like this. Buyer says "Item was smaller than I expected", seller replies "The size was clearly stated in the listing". Next project for the bidorbuy team: A feedback appeal system with one of the options "Buyer obviously never learnt how to read properly" :razz:

 

I've had quite a few negatives reversed for this reason - details clearly displayed in the listings.

I think that most sellers don't seem to know that they can appeal these types of negatives, most don't even come to the forum where they could really learn alot.

Share this post


Link to post
Share on other sites
JPBon

hide a discount or free gift offer in really small font on some of your auctions and see how many customers actually find it.:rolleyes:

Share this post


Link to post
Share on other sites
brands online
hide a discount or free gift offer in really small font on some of your auctions and see how many customers actually find it.:rolleyes:

 

how many customers "don't" find it, more likely.

Very true JP! It's a case of see what you want to see

Share this post


Link to post
Share on other sites
MsPlod
Surely bidorbuy could look into situations like this, if someone gets a negative or neutral rating because of something that is clearly stated in the auction, sellers should be allowed to appeal it and have the rating reversed. I've also seen lots of ratings like this. Buyer says "Item was smaller than I expected", seller replies "The size was clearly stated in the listing". Next project for the bidorbuy team: A feedback appeal system with one of the options "Buyer obviously never learnt how to read properly" :razz:

 

LOL!! Love it!

Share this post


Link to post
Share on other sites
sungems
hide a discount or free gift offer in really small font on some of your auctions and see how many customers actually find it.:rolleyes:

 

A real good plan. I bet you this they will find.

 

I am so glad to see other sellers do have the same problem of buyer that do not read. I have had the words

 

"this is not small print, we provide this cost/information up-front"

 

but still it does not help

Share this post


Link to post
Share on other sites
alloway65

Good Day,

Certain sellers make their Terms and Conditions so complicated and badly laid out, they can be hard and boring to follow!!! Also the English language might be the second or third language of the seller...hence...English not always the best!

As mainly a buyer I sometimes quickly & wrongly over read the sellers text and I bid......won some silver coins the other day....I read the description as Crowns but in fact only half Crowns were on offer..my fault....half way through bidding on a batch of coins the penny dropped and I stopped bidding...won a few lots...paid immediately as it was my stupidity!!!!

What annoys me....even with long established sellers is that they do not state their shipping costs and one has to ask the question.....irritating!

Have a good day.

David

Share this post


Link to post
Share on other sites
sungems
Good Day,

Certain sellers make their Terms and Conditions so complicated and badly laid out, they can be hard and boring to follow!!! Also the English language might be the second or third language of the seller...hence...English not always the best!

As mainly a buyer I sometimes quickly & wrongly over read the sellers text and I bid......won some silver coins the other day....I read the description as Crowns but in fact only half Crowns were on offer..my fault....half way through bidding on a batch of coins the penny dropped and I stopped bidding...won a few lots...paid immediately as it was my stupidity!!!!

What annoys me....even with long established sellers is that they do not state their shipping costs and one has to ask the question.....irritating!

Have a good day.

David

 

No shipment on a listing is a valid reason for complaining by buyers and should not be tolerated. BOB is again, or will start soon, working on the sellers tool and I hope and think they will implement something that no listing without shipping will appear on the site

But most of the sellers that are complaining do have, not just there shipping on each listing but the terms and conditions/info as well. Then buyers leave negative ratings over issues that were clearly provided upfront and this is the reason for our complaints.

Buyers who admit there own mistake and accept it as there own negligence mostly/hopefully learn from it and they are not the source of our agony

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  

×