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SProducts

Do this buyer read emails?

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SProducts    10
SProducts

A buyer won this item, Other Watches - ***R11,000.00*** BRAND NEW - Krug Baumen DIAMOND PRINCIPLE Champagne PEARL Face Gents was sold for R610.00 on 18 Aug at 20:01 by SJewellery in Johannesburg (ID:24585628)

When completing order and paying, he underpaid. I immediately emailed and didnt get a respond. I then got an email from him asking for a tracking number which I responded about the postage being short and again no respond. I then got a negative rating from the buyer saying they cant get hold of me.

 

I then replied to the rating hoping this time they will get the message, now 3 days later the buyer doesnt respond again.

All ratings given to sellers on bidorbuy.co.za by cjjvanrensburg

 

Do I rate them negative also and maybe they will respond? I am also considering just sending it with Speed Services and hope when they receive they'll update their rating.

 

Sipho

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Little Miss Muffet    20
Little Miss Muffet

Whatever you do dont rate negative. It becomes a vicious circle. Phone them and tell them personally that you emailed them on such and such a date

Hope you are using the new sales page because Bidorbuy then have a record of your correspondence.

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mellowred    10
mellowred

Hi Sipho. You did right by responding to their negative. Now all can see your side of the story. From experience, I think it is the auto-postage rates system which caused the initial confusion. But your rates are very clear and I'm sure your mails explained clearly too.

 

On principle alone, I wouldn't post the parcel till you receive the full payment. But that's me :cool:. You must do what you fell comfortable with.

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SProducts    10
SProducts

Well thanks guys, I sent another email using the BoB new system. Hopefully I will get a respond. I am definately not sending without full payment.

 

Sipho

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Guest Guest   
Guest Guest

Excellent choice. Mcmuffin please review the postage offer has I have the same problems with postage

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SProducts    10
SProducts

Postage on me is okay, the buyer assumed Polokwanr is under Major city, but my courier says its a regional city and that is obvious I wonder why they didnt know.

 

Sipho

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mellowred    10
mellowred

Well Sipho, to me Hermanus is a major big city :P. Perhaps your buyer also lives under an illusion ;).

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SProducts    10
SProducts
Well Sipho, to me Hermanus is a major big city :P. Perhaps your buyer also lives under an illusion ;).

 

True:)

 

Sipho

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