Why can't BoB do anything for buyers?

[pienkfly 10]

I have asked BoB numerous times to assist me with my problem.

 

I have paid R 1800.00 for a item i bought from seller "Alass". This was 4 June 2010 already. Since then i have only had excuses from the seller for not shipping my item.

 

Alass then offered to refund me, and i accepted to take the refund. This was July 2010.

 

I have asked the help of BoB to assist me, and all they do is to forward my query to the seller, in which the seller again gives another false comment about my payment, or he has some other excuse.

 

It has now been 3 months gone, and i haven't received my refund.

 

I'm sorry, but a refund can't be taking this long to make. I have send Alass about 20 emails, and every sigle time he has another excuse, that is IF he reply's to my mail.

 

And as i noted, i am not the only one complaining about this seller. And if Alass has so many problems on his side to make shipping, he shouldn't be listing items on BoB untill things are sorted on his side.

 

What more can a buyer do than to beg for the refund (which was what i have also tried) but still i get no responce.

 

Can BoB do anything for buyers like us? Or can they atleast take matters more seriously to assist us with seller like these??????????????????????????????????

[qball 12]

bidorbuy is trying to assist many of the buyers in the same situation as yourself, however, it is difficult enough to try resolve these issues, as the seller is overseas, which does not make it easy from a communication point of view. The seller has been in constant contact with us and we are assisting the seller to try resolve all outstanding issues. Unfortunately this will take some time as there are many buyers in the same or similar situation as yourself, regarding refunds or delivery of items.

 

Whilst we do understand the frustration many of you face, by simply cutting the seller off at the knees may jeopardise the successful resolution of these matters.

 

We would appreciate your patience and understanding in this regard.

 

Thank you

Cuan

[Guest Guest]

Dear Pienkfly

 

Any update, please? :wondering:... I'm also not getting any emails... :-((( (Really Alass... Even a blank email is better than nothing... )

 

Kind regards

[TheJeweller 10]

Can we make a list of a BAD SELLER.

BAD BUYER.

 

It have to be visible to all. Help before Sell, Buy.

[qball 12]

There is an existing thread on this topic - http://forum.bidorbuy.co.za/forum-community-watch/11359-alass.html

 

Please do not open multiple threads on the same topic.

 

Thank you.