Q&A not showing up on my listing

[BumbleBee 10]

Someone asked a question on one of my Crazy Wednesday listings this morning and I answered it before the item opened. The listing is open now but the question and answer don't show. Why?

[Little Miss Muffet 71]

I asked a question and it would not go through saying there were banned words on it.

It was on some antiques books on the statutes of South Africa. I took the word statutes out then the question went through. Why is "statutes" banned? Would not take the word "Law" either.

[BumbleBee 10]

Hi geewizz, the question was successfully asked and I didn't get any error messages when replying to the question, so I don't think thats the problem. I would really like some feedback from BoB on this as the question was actually a compliment and now nobody will see Also the buyer who sent the compliment cannot see the question so he will most likely think that I deleted it, not good!

[lilythepink 11]

I asked a question and it would not go through saying there were banned words on it.

It was on some antiques books on the statutes of South Africa. I took the word statutes out then the question went through. Why is "statutes" banned? Would not take the word "Law" either.

 

Perhaps it's South African statutes that got the word banned? LOL

And as for "law", well perhaps it isn't really seen to exist here?

[BumbleBee 10]

This is the listing:

 

Silver Coins - 1983 Silver R1 - Proof in Capsule ((A Really Stunning Coin)) for sale in Tzaneen (ID:23781379)

 

Can anyone else see the Q&A?

[JPBon 10]

This is the listing:

 

Silver Coins - 1983 Silver R1 - Proof in Capsule ((A Really Stunning Coin)) for sale in Tzaneen (ID:23781379)

 

Can anyone else see the Q&A?

 

Nope but I sent you a test question

[BumbleBee 10]

Thanks JPBon, test question received, answered and showing up on the listing, but the other one is still missing

[JPBon 10]

Thanks JPBon, test question received, answered and showing up on the listing, but the other one is still missing

Ok thought it might just have made it come back

[Cali Craft and Gems 14]

Perhaps try updating your reply and see what happens!

[donovink 10]

I think the one from 13 july is the one that what missing. Definitely wasn't there a few hours ago.

 

So, looks like problem solved somehow and Bumblebee has her compliment for all to see.

[BumbleBee 10]

WhooooHoooo!!! There it is! Just showed up, thanks for sorting it out for me BoB

[Guest MacMuffin]

WhooooHoooo!!! There it is! Just showed up, thanks for sorting it out for me BoB

 

Hi BumbleBee - we did have to fix your questions to link them to your listing. I will try to explain without too much geek-speak how it happened and how you can avoid it's reoccurrence (sorry for the long post).

 

As you might have noticed, when you list similar items (or relist the same item) the questions previously asked for that particular listing "magically" appear on the new listing.

 

Quite some time ago we introduced this as a beneficial feature for sellers as we found that the same questions are asked for the same (but newly listed/relisted) item.

 

So for every listing we take the seller's numeric userid, the title-text of the listing and the Sellers Product Code and we produce a "product-id" - which is an identifier which is unique for those criteria. We then link that "product-id" and the listing-id to the questions being asked and with that carry over any questions being asked for a relisted item.

 

It appears that in your case you might have changed the title of the listing or the Sellers Product Code which resulted in the regeneration of a new "product-id" and subsequent questions are associated with that new id.

 

The old questions are still there, just not linked to what we see as a changed product. I don't think this is something we can technically fix, as your change of title/Sellers Product code could really mean for you that it is a completely different listing (we would not know this though) and the questions might not be applicable.

 

You will however see all your Q&A's on this page: All Questions.

 

My suggestion is that if you relist items try to keep the same title/Sellers Product Code in order to have old questions associated with your original trade.

 

We don't see this as a bug and if you experience this issue, pop an email through to customer care and we will sort it out.

[BumbleBee 10]

Thanks again MacMuffin, I did relist this item to put it on Crazy Wednesday and just added a little "flair" to the title but I'm pretty sure I did this before the question was asked, could be wrong, anyhow, I will keep this in mind for the future.