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MacMuffin

Web of Trust - bidorbuy.co.za

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MacMuffin    0
MacMuffin

At bidorbuy we constantly improve on functionality, features and services to improve the selling- and buying experience.

 

While we currently have seller verifications, ratings, SNC-processes, fraud-checks, community watch and buyer protection, we will embark over the next few months on a number of initiatives to improve the perception on trustworthiness and reliability.

 

As a start we have signed up with Web of Trust which is a community driven environment where participants rate ones trustworthiness, vendor reliability and privacy.

 

We have undergone reviews of all aspects of our website and will display the WOT Trust Seal prominently on our website to make it more visible that a users online experience on bidorbuy.co.za is safe, trusted and reliable.

 

Some clarifications on the different rating components:

The first component reflects the overall trustworthiness of the site: Can it be trusted? Is it safe to use? Does it deliver what it promises? A poor rating may indicate Internet scams, identity theft risks, credit card fraud, phishing, viruses, adware or spyware. A rating of "unsatisfactory" indicates that the site may contain annoying advertisements, excessive pop-ups or content that makes your browser crash.

 

Vendor reliability tells you whether the site is safe for buying and selling, or for business transactions in general. An “excellent” rating indicates superior customer service, timely delivery of products or services and overall customer satisfaction. A "poor" rating indicates possible fraud or a bad shopping experience.

 

Privacy tells you whether the site has a privacy policy that protects your personal identity and data. For example, does the social networking service you use give you the means to determine what is public and what remains private? Does the site have opt-in privacy options? A "poor" rating indicates concern that your data may be sold to 3rd parties, be stored indefinitely or be turned over to law enforcement without a warrant, etc.

 

Child safety indicates if the site contains age-inappropriate material. This includes mature content meant for adults: Content depicting nudity, sexual content, violence, vulgar or hateful language or content that encourages dangerous or illegal activities.

 

We invite you to visit our scorecard and provide us with your feedback and your experience:

attachment.php?attachmentid=598&stc=1&d=1278524271

 

Please rate us @ Web of Trust - bidorbuy.co.za

 

(I intentionally posted this thread in Community Watch, Selling on Bidorbuy and Buying on Bidorbuy as not everyone follows the same forum groups)

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admin    0
admin

Excellent !

 

Will visit the website as soon as the SEACOM cable is fixed :mad:

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RISadler    10
RISadler

Being in a negative mood (due partly to limited international access, which means I also base what I post on the picture above)...

 

I fail to see how BoB can be rated on "trustworthiness" and "vendor reliability", seeing as those are directly linked to third parties over which BoB has very little control. IMO rating should be N/A.

 

The rating for "privacy" should also be N/A, because as soon as a listing closes both buyer and seller has access to most information regarding each other, namely address, phone numbers and banking details (of the seller).

 

I disagree with the rating displayed for "child safety", given the absolute proliferation of pornography and "adult" items on BoB. Also, by allowing animals to be sold on the site, BoB is in my opinion sending a very irresponsible message to children, namely that it is A-OK to make money out of the indiscriminate breeding of animals. IMO rating should be 0.

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MacMuffin    0
MacMuffin
Being in a negative mood (due partly to limited international access, which means I also base what I post on the picture above)...

 

I fail to see how BoB can be rated on "trustworthiness" and "vendor reliability", seeing as those are directly linked to third parties over which BoB has very little control. IMO rating should be N/A.

 

The rating for "privacy" should also be N/A, because as soon as a listing closes both buyer and seller has access to most information regarding each other, namely address, phone numbers and banking details (of the seller).

 

I disagree with the rating displayed for "child safety", given the absolute proliferation of pornography and "adult" items on BoB. Also, by allowing animals to be sold on the site, BoB is in my opinion sending a very irresponsible message to children, namely that it is A-OK to make money out of the indiscriminate breeding of animals. IMO rating should be 0.

 

I added some clarifications in the original post regarding the rating components. I think it then depicts it a bit clearer. I agree that with being a market-place vendor-reliability/trustworthiness is a grey area, as our reputation is as good as our users behaviour and moral fibre. Very difficult to police, but we are getting better at it - also considering that we list over 1m items a month and sell in excess of 100K items the number of issues is relatively small (in the < 1% - still too much in my opinion, but we are have improved consistently).

 

From a privacy policy, you are very well aware on how, when and what information is shared. You also know that we don't share our users information with 3rd parties - this is our bread and butter and we don't compromise on it.

 

Child safety is debatable - we ensure that access to child-unsafe content is protected and mature content as listed in the X-rated category requires user registration and consent.

 

Sale of animals is a similar discussion point - BoB acts as a marketplace and items sold here are commonly accessible in the "real-world" - I doubt a child would find something shocking on our website which was not experienced already in real life, TV etc.

 

I hope your negative mood vanishes - it seems that Seacoms backup is somewhat working (at least if you are with Internet Solutions/Afrihost). I also don't experience any issues with Telkom Internet.

 

Valuable feedback nonetheless - important to understand people's perception and possibly to get in a position to react on it.

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RISadler    10
RISadler
... we ensure that access to child-unsafe content is protected and mature content as listed in the X-rated category requires user registration and consent.

 

A child can register and view the "adult" items - without parental consent or your control.

 

---

 

Thanks for explaining the terms. I must admit it is not entirely how I interpreted it and that, funnily enough, might be construed as "misrepresentation". :rolleyes:

 

---

 

Many things on BoB are "debatable", only experience has shown it is not really so.

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mellowred    10
mellowred

Hi Mac

Interesting site. I found the statistics page particularly interesting. 20% of hits are international. For a local site this is pretty high. I also like the fact we can now check how many visitors there are, and where they come from. On this note, I congratulate you on promoting our ads on Google.

 

I have voted, but may update it as my vendor reliability vote may be a bit low. I agree with RISadler on this one. While the stats may be good (< 1% is amazing), the platform is open to abuse and will be until verification of members can be improved. The same for child safety - items are listed in wrong categories and from what I understand a high % of these are only noted once some poor innocent has inadvertently looked at something they did not want to ... Moppies comes to mind ;).

 

Out of interest, what % of listings do BoB manage to check on a daily basis, or is this left entirely up to other members via the CW button?

 

My concern with you opening yourselves up to this voting site is that people are very quick to report a bad experience, but are very lazy when it comes to reporting the good.

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RISadler    10
RISadler
... BoB acts as a marketplace and items sold here are commonly accessible in the "real-world" ...

 

Not entirely true. Certain items available in the "real-world" are not for sale on BoB, e.g. Nazi stuff (yes, I have a beef about this, because at the same time AWB, Fascist and other dictatorial & anti-human rights "memorabilia" are allowed), deactivated (and working) firearms, drugs and groceries.

 

What I am trying to say is that websites like bidorbuy have a social responsibility to be, well, responsible. Seriously and quite frankly, I don't particularly like the direction BoB has taken... porno, puppies, e-books and counterfeit items.

 

Maybe I'm the only one that feels this way... and maybe not. But slapping a "Web of Trust" logo on a few pages sure ain't gonna make me feel any different about the things I don't like on the site.

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MacMuffin    0
MacMuffin
Maybe I'm the only one that feels this way... and maybe not. But slapping a "Web of Trust" logo on a few pages sure ain't gonna make me feel any different about the things I don't like on the site.

 

It is not the intention to slap a trust-seal on our page and stick our heads into the sand without doing anything else. The community has always been a valuable source of feedback and we take such input seriously and react on it. Counterfeit items are removed, so are drugs/shrooms and other illegal substances as we detect them. We also rely on the integrity of sellers to not misrepresent goods listed - and in many instances either sellers misrepresent their listings or disclose too little information leaving much room for interpretation on the buyers side.

 

Social responsibility is important to us and likewise we would expect our users to respect rules put in place. Although we have automatic mechanisms in place to screen listings it is not possible to manually review tens of thousands of listings per day and we rely quite strongly on the community watch.

 

My concern with you opening yourselves up to this voting site is that people are very quick to report a bad experience, but are very lazy when it comes to reporting the good.

That's an acceptable risk we face - I suppose the stance should be to work on issues being reported. Understandably one can not please everyone and while it might not necessary be fair that 99% of our users don't have any issues (and are likely not to comment), the 1% face issues which should really be resolved.

 

I think for any good business that level of transparency is important and I believe that BoB has always been open and honest to users. I am curios to hear from others how would you improve perception and concerns raised?

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