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brands online

emails for bobPay???

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brands online    10
brands online

Are you supposed to receive an email or something from BOB when they receive a bobPay payment from someone? My buyers are constantly showing me this mail they receive from BOB to say I've also been advised of the payment but I don't receive any advice of any nature from BOB directly. Is there a switch somewhere that's 'Off' on my side?

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RAG Auctioneers    10
RAG Auctioneers

I think (stand to be corrected) that you are advised when is says "EFT Completed" on your sellers page?

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brands online    10
brands online

Thanks RAG :), that part I get. Prob I have with that is when reconciling from the 'Payments Completed'

page, the payments don't come through in order. What I mean is, I can recon some payments today and tomorrow presto! there's other payments lower on the list, if you catch my drift. This means going through the whole list again. Not so kewl when you do these things manually . IT dufus....

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SProducts    10
SProducts

Maybe it has to do with your settings on which emails to receive from Bob. I do receive an email whenever the funds have been completed through BobPay.

 

Check your setting, maybe you selected not to receive emails for your auctions.

 

Sipho

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brands online    10
brands online

Thanks Skhuu, I did think that was probably it. But there isn't an option to only receive bobPay emails. That would be useful. Too many auctions, too many emails.

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RAG Auctioneers    10
RAG Auctioneers

Brands online, I know what you mean :)

 

This is how we work with our huge volume of orders:

 

Click "orders from last week."

The one heading is "Orders + Payments".

Click on that twice so that all "Payments made" are on top.

As we process each order we rate the buyer.

If the buyer has a rating, we ignore the order (already processed).

 

Sounds complicated, but it works with us. :)

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brands online    10
brands online

Thanks RAG, I just hate the idea of switching again. 'Sides, shouldn't the payments appear on your bobPay statement in chronological order of when they reflect on BOB's side. Like, let's say, a bank statement :P

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RAG Auctioneers    10
RAG Auctioneers

Yeah, I understand.

 

Maybe the new system works like that?

 

Otherwise we could post on the 'New Sales Tools' thread as an idea about implementing it.

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