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vegsa

Adobe Photoshop

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vegsa

Has anybody bought an Adobe Photoshop on bidorbuy and the serial number does not work? Please let me know. I contacted Adobe and they told me serial number does not exist on their database.

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jacque31

Hi vegsa and welcome to the forum:D

Looks like you've maybe been conned -We need a little more details, but obviously first thing we can conclude is the serial number isn't working:;)

1 Or it was written down wrongly in any form paper, media such as doc, through e-mail ect

2 Either old license one that expired - this was looked up and doesn't exist in the database. But

don't know if expired one will show up or not - but doesn't matter.

3 So that means it's probably a key-gen or something like patching a few files and using that as the serial key.

How does the DVD cover look, can you see quality wise if it's done good? Also does the whole label match 100% when compared to original PS Discs?

 

Please post a link to the product in question. So further info can be made available.

I just though now - I'm writing this section as if you already bought it (having the serial key already) or maybe it was in the listing (which is really a risk for the seller if that is the case). So just provide more info and the situation get links.

Let me know and maybe i can be of assistance;)

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vegsa

Applications - Adobe Photoshop CS4 Extended Complete package Full english retail version. was sold for R2,500.00 on 15 Apr at 23:30 by Neux in Johannesburg

 

Hi

 

That is the link. I bought it last year. Only opened it recently. The box looks like it is origional. Came sealed. When I opened it, it had the serial key at the back of the dvd box. Everything seemed fine. It will accept the code on installation but the first time you try to use it, it will request the key again. Offers you a thirty day trial period only or insert key. Does not accept the key in that window.

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MsPlod
Has anybody bought an Adobe Photoshop on bidorbuy and the serial number does not work? Please let me know. I contacted Adobe and they told me serial number does not exist on their database.

 

Have you contacted the seller to find out what their take is on the issue?

 

My experience with this seller was excellent, and given a rating of close to 100% with nearly 9000 sales, so have most other buyer's experiences been good.

 

Suggest you try the seller as a first call :confused:

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vegsa

Told him about it, said he is going to contact his seller...still waiting for him to get back to me.

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Guest Guest

Could be a pirated key glued. Try and do some research or get a keygen

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jphotography

What sometimes happen is if you have a trial downloaded photoshop version on your PC and you try and use a CD version it does not work, try to uninstall any other version and reinstall. It happened to me when I bought my first photshop version. WHen I contacted the adobe people they also told me my version's key number does not exist. Hope it helps

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vegsa

Thanks for the advise. No, I did not have any trial version. I did uninstall this version of the cd and reinstalled but still it did not accept the key. Besides, I was in contact with Adobe and gave them the key and they say that it does not exist on their database. Suspect someone may have downloaded the trial version, made a cd, box, the works, had it sealed and sold it.

Neux sold quite a few of these during that period. Would like to know if anybody else is having the same problem. Please let me know. I bought two copies and both don't work. Also have a sealed Dreamweaver. Anybody interested:) Will make a reasonable price:)

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Guest Guest

What does the CD look Like , Maybe a pirated CD that made to look orgional

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Guest Guest

its legitmate alright. Try contacting adobe again. or the seller

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jacque31

HI vegsa - any luck with the product yet?

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MsPlod

And ...

 

HI vegsa - any luck with the product yet?

 

Have you had any further contact with the seller?

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DA_LION_619

Let me try and help since I know this stuff

 

ok first try to contact the seller and Adobe

 

now disable your anti virus when inputing the serial make sure adobe servers are not blocked

 

or locate HOSTS file' search google to find out'

 

and see if activate.adobe.com is there if it is remove it

 

make sure you never run any pirated programs

 

if all else fails

 

go to the HOSTs file and add 127.0.0.0.1 activate.adobe.com

 

you might not receive updates by doing this

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mellowred

@DA LION ... how do you comp techies remember all this stuff? :)

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Guest Guest

well , its easy us techinicians work with these everyday of our lives. Its also published as a help method on the internet

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vegsa

Definately a fake! Don't buy software from bidorbuy. If Adobe do not have it on their system that suggests that somebody made the box and the serial

number to match. Will just have to take a loss.

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kyle2

Its a pity you had a bad experience, the problem with serial key numbers on the outside of the box is that it opens a door to abuse, someone may have used that key already by copying it down from your box in transit from manufacturer. But if adobe themselves say its a fake, well, lesson learnt then.

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qball
Definately a fake! Don't buy software from bidorbuy. If Adobe do not have it on their system that suggests that somebody made the box and the serial

number to match. Will just have to take a loss.

 

I would like to respond here, if I may. Not all software on the site is fake, the majority of sellers do sell genuine copies. We have a contact at Adobe who will assist us with any counterfeit or fake products. This item would need to be sent to Adobe for verification. We do not condone, encourage or support sellers who sell illegal copies or fakes and action will be taken against any seller caught selling such items on the site.

 

Please supply us with the verification from Adobe that the item is not authentic, we can then follow up with the seller.

 

Thank you

Cuan

 

Kind regards

Cuan

Edited by qball

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vegsa

I contacted ADOBE. They said they do not have that serial number on their system. Do you want me to provide the serial number? Please let me know. I bought three. Thanks.

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vegsa

What u mean illegal? He can take the serial number and phone ADOBE then they will tell him it is fake. Phone Neux. I get a refund. Illegal? how do I contact the op manager directly? Haven't been on bob for a while.

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vegsa

btw is there any way i can get an email if someone adds to this post. please let me know. tx.

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