What is to be done about revenge ratings from Buyers after SNC??

[ClickandShip 10]

I have simply copied the email that I have sent to Bid or Buy relating to my issue, however I really do feel that Bid or buy staff are far too busy to have to wade through petty buyer issues like this.

 

Dear Bid or Buy Representative,

 

I submit to you the folowing case of rating abuse for your investigaion :

 

Seller ID : Vision Online

Buyer ID : Spiders

 

Buyer Purchased Item ID : 19423396 Date : 21 February 2010

 

Payment was made an item dispatched and received by buyer.

 

Buyer purchased Item ID : 19639420 Date : 15 March 2010

 

Payment was NOT Received a SNC was Filed, Buyer appealed SNC and had Appeal Rejected by Bid or Buy.

 

Buyer has now issued a negative rating for Item ID : 19423396 Date : 21 February 2010 in Revenge.

 

Buyer states in comment :

 

I gave the disc away as a gift without seeing it. How sad, a copy of free games on the net, what a rip off. Seller will resort to anything to sell

 

Purchase relates to the following listing :

 

Action - ==> OVER 150 FULL VERSION HIGH QUALITY PUBLIC DOMAIN MIXED PC GAMES ON 1 DISC!! (^^,) for sale in Zeerust

 

Despite this Rating being a Negative Rating in Revenge to SNC, the rating is regardlessly incorrect as, per listing : PLEASE NOTE ALL GAMES ON THE DISC ARE IN THE PUBLIC DOMAIN

 

Kindly investigate this matter.

 

Warm Regards,

Landi Cordier

Vision Online

[MrAerospace 10]

Hi Landi. The BoB team are normally very fair in deciding each case on its own merits when it comes to negative ratings. However, I think you have a good case because this is obviously a "revenge" rating and this is against the Rules of BoB. I hope you addressed your info to communitywatch@bidorbuy.co.za. Hope it all turns out well for you.

[DestinysAngels 10]

:DSend an e-mail to hello@bidorbuy.co.za, Solance will sort this out within a day guaranteed!

[Asha Craft Jewellery 10]

Very unfair rating, as the item received is EXACTLY as advertised