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As sellers on Bid or Buy we really are subjected to the worst buyer / customer abuse I've ever seen. I've been a seller with Bid or Buy since November 2012 but recently I've noticed a trend that buyers are becoming much more aggressive, rude and obnoxious. I have tried the age old tricks such as staying calm, not reacting, not taking it personally, listening and trying to sort out the issues but I am just at maximum tolerable levels at the moment. Sellers list their items, giving as much information with regards to payment, checkout, shipping charges and delivery times. Still buyers do not read this information and then it is the responsibility of the seller to deal with the fall out and negative ratings. We spend an inordinate amount of time to educate buyers on how to purchase on the Bid or Buy platform. Bid or Buy have rules and regulations for sellers and we strictly have to adhere to them as failure to do so will result in a suspended account. What is the actual repercussions for a buyer? They open and close accounts as they see fit with no recourse for the unpaid items, negative ratings or actions. I currently have one hundred and twenty six blocked buyers on my platform. I would like Bid or Buy to consider only opening an account for a buyer on their system which is linked to an identification number and verified physical address. Once the identification number and verified physical address is linked the buyer has to stick to their platform and can't as easily just open a new platform once theirs are riddled with negativity.
Alphaevo2 posted a topic in Forum Community WatchHi, I just received a call from a buyer who states that they received their parcel this morning and that they only opened it this evening and after opening it they discovered that one piece, the most expensive one is missing. I package and shipped the parcel myself and know that it was in the bag. Now they almost threatened me via sms to say they will go through "other" means to get a refund if I do not compensate them within a time frame of their liking. I used an Aramex Prepaid bag as the buyer did not pay insurance for the shipment and it states at the bottom of the listing under the bidding terms and conditions that we as the seller will not be liable for any lost parcels and damages while in transit. However I have had buyers with items that were damaged and other buyers with missing items. I have been assisting them all and replaced and refunded every order as needed. However this is a fairly large amount +_R4000. What am I to do? I cannot keep losing this is my only source of income and R4000 is almost a months worth of profit. Please I need help on what to do about this case.