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Showing content with the highest reputation since 02/16/2018 in all areas

  1. 4 points
    We sell large items (furniture) and the costs on transporting some of these items (specially over long distances) are obviously much higher than for small items. Sometimes as much as R 3500 for a lounge suite to be delivered in CT from Gauteng. We deal with transport companies for out of Gauteng deliveries and contractors for local deliveries and we also sometimes do the odd local delivery ourselves if the items are easy to carry (since my partner and I are both fast approaching senior citizenship). Since this new development with charges being slapped on cost of delivery I figured it may well be in my own as well as my buyer's best interest to delete all shipping options with a price tag attached from my profile completely. Under shipping there will only be an explanation that from 1 March 2018 all shipping arrangements must be initiated by the buyer, dealing directly with relevant contractor/courier/shipping company and payment is to be made directly to the third party (shipping company/contractor) as well and that we will no longer be involved in shipping arrangements whatsoever or accept shipping charges as part of the total selling price on the purchase order. All we will do is to let the customer know when their product is ready to be shipped. Upon placement of an order the buyer will receive a list of transport companies to contact for quotations and if they do not accept the shipping price of course we will file SNC and the reason will simply state "buyer and seller agreed to cancel the deal" or whatever it states exactly, point being that no negative backlash will be incurred for cancellation. More SNC's for bob to deal with and for me to put up with. Problem is that I simply cannot subsidise delivery fees as well as carry the extra success fee on the small mark-up margin we operate on. So if I delete all shipping options it may well be a blessing in disguise because buyers will start to realise what they were paying for in the past (the headache of acquiring shipping quotations, making numerous phone calls liaising between buyer and courier, organising and paying for shipping of goods) and become more educated on the actual work involved as well as the actual cost of shipping in this country and subsequently stop blaming sellers and stop whining about transport costs altogether. As it is, sales have been dwindling for us due to over-saturation of Gauteng furniture market and most buyers who get quotes from us for shipping to other parts of the country simply disappear never to be seen or heard from again and I often wonder if they think we determine the prices for shipping ourselves or that we for some obscure reason inflate it on purpose. I am just wondering if this "no shipping options" idea will be allowed? Alternatively perhaps bidorbuy would like to start their own shipping company exclusively for bob users with reasonable pricing on all items to increase sales across the board for all of us which - for me at least - would be fantastic news.
  2. 4 points
    "Some users in this thread have pointed out that the fee structure is still considerably less that other marketplaces" - Which marketplaces? Last I checked Takelot's core business is not in the least the same as bob. They merely offer marketplace related services with a whole lot more benefits that of bob. And to correct you there, It's not "some users", it's one user. Who may or may not be planted, based on the statements made which contrast EVERY other contribution made on this thread"
  3. 3 points
    Correct,same here,my listing fees are actually more than success fees and have been since i started selling on BOB We will have to look at savings and thats the place to save,fortunately for sellers like us,we have a regular customer base built up over the years through excellent service and pricing so our buyers will look at our listings with or without enhancements,but we will obciously miss out on attracting new buyers with fewer enhancements,but the savings will be necessary. So at the end of the day,if most sellers seriously look at these costs,and decrease enhancements etc WHERE IS THE BOB EXTRA INCOME? And i may only be small contributer at moment but in years past i used to average R60 K a month and even did R100K PER MONTH occasionally on stamp sales and coins as well,when i contributed hugely to building my category platform that many new sellers now use for their sales,with a monthly contribution to BOB of between 8k and 12k per month,BUT THESE FEES DO NOT INCENTIVISE ONE TO TRY AND ATTAIN THOSE SALES ANYMORE so BOB is the big loser here!
  4. 3 points
    We do note the comments on this thread. Where there are misconceptions and misunderstandings we are looking to update the help section on the site to make certain things more clear. We have also had quite a number of interactions in the form of phone calls and emails with quite a few participants on this thread to assist them and to answer the questions that they have had. In most cases the interaction was positive and informative as we could give them assistance on a personal basis around issues that would affect their individual situations. That being said, we reiterate that the main reason for the change in the fee structure is to make it easier for sellers and buyers to trade with each other. In order to breakdown these barriers we have taken the decision to scrap the individual payment processing fees (Cash deposit, Credit Card, Mobicred, etc.) and to charge a transaction fee based on the total value of the transaction. The transaction fee will be made up of a success fee which is calculated on the category that the item is sold in and a Final Order Value Fee on any additional amounts charged. This to encourage users to make use of all the payment methods offered, to structure offerings in a simpler way and to be more accessible to customers. We do believe that these changes will be for the benefit of the marketplace especially for users who already make use of multiple payment options. And as stated earlier in the thread that in some cases the fees on transactions will actually be decreased. We understand that change is uncomfortable and that is why to a large extent we have decided to engage with users through our customer service channels and not to get involved in arguments on the forum. Especially in cases where sales figures and payment types have been adjusted to suit the argument and not necessarily their reality or getting into arguments on a user's own interpretations of South African law. We steered clear of these arguments as we did not believe that it would be helpful or be to the benefit of the conversation in this thread. In closing: If you wish to voice your opinion about this change and discuss it with other users on the platform you are more than welcome to do so on the forum, because that it what forums are meant for. If you have specific questions about issues you need clarity on then I would urge you to get in touch with our support team so that we can assist you on an individual basis.
  5. 3 points
    i SUGGEST a flat RATE OF 5.5% ON FINAL ORDER FEE and scrap all these complicated fee structures,similar to ebay but less % as we get less bang for our buck. OR increase the flat rate to 6% excluding the shipping and address the sellers making money of postage and not contributing to bobs coffers meaningfully. I understand the need for bob to get commission on the R1 vendors making money off postage and that they cannot moniter it or address it due to various factors On a R100 order and basic register mail at R40 THE difference in fees due to bob will be an increase of 64%(as per this example,can differ on the type of postage and combning of orders etc but can be more or little less depending on amount of postage charged,but then bob covers all bases. This is already a huge increase but can be absorbed between buyers and sellers and make things simple,not complicated Listing fees are another area needs attention,some innovation required here and some incentives to top sellers in each category and some decisions need to be made on amount of listings for free that just fill the site with rubbish thats a story for another day...
  6. 3 points
    This is not to stop excessive fees,its a moneygrab so BOB can get a commission on the R1 sellers that charge high postage and make their income off this postage,and BOB gets 5c . We have raised this many times but bob has been unable to address this or unwilling as these sellers are mainly selling on promotional auctions and to take them to task would make BOB lose the listing fees and this new fees on postage is basically an acknowledgement by BOB that they are unable to moniter this problem or unwilling to make the effort to try and resolve this .Rather the easy way out!! That is the simple crux of the shipping commission!!!!!!!!!! AND the increase in fees is totally unacceptable,even with the positive sentiment after CR17 sona,it will be many moons before we feel the uptick in the economy. I said before that the halcyon days are past,there is no ways BOB will ever get to those numbers again,and to try and make it with these fees increases,will never happen. .
  7. 3 points
    It is shocking to see how little bidorbuy actually cares about their sellers. The people that pay their salaries at the end of the month. The bread and butter of the company. Based on total sales per month, I currently pay bidorbuy between R15K and R21K per month on success fees alone. That is excluding enhancement costs. To increase that to R27K per month is outrageous to say the least, especially if they are not even addressing any fundamental flaws in their system which currently exists. 1. The enhancement systems do not work as advertised. I pay R150 rand per item for "Premium" and "Home page" listings, to get a mere 5-14 views on the product? 2. Expecting a seller to wait 14 days to recover success fees for unpaid orders is ludicrous. Mr troll just comes along and creates a new account, quickly goes and places a R100K order without any intent to pay. "Sorry seller, you'll have to go without that R5K for 2 weeks while we cash in on the interest." 3. Occasionally a client wishes to cancel an order for any number of reasons, yet there is no way for the seller or buyer to cancel an order. Again, bob forks their success fees and expects you to wait. 4. You can remove an item out of your cart a million times, the damn thing will keep appearing again. (across platforms, so definitely not something to do with browser caching) 5. Emails regarding new orders, payments and especially buyer questions are delayed by up to an hour. Now getting back to the new fee rate card and what I believe is a fair system. 1. If you charge an excluding VAT success fee, it should be charged towards the excluding VAT total of the order, less you make profit on our VAT expense. A bit unethical don’t you think bob? 2. The fee increase should be coupled with an in-depth explanation pertaining to the added benefits this will bring to the seller. (Accepting all payments is not a benefit – In fact, 5% to accept credit card transactions was already robbery. Payfast charges a mere 3.5% to minor etailers, bob, receiving the amount of transactions it does, sure as hell does not pay that themselves) 3. An increase in your fees should be coupled with better customer support for both buyers and sellers (a lot of buyers complain about the level of service received from bidorbuy when trying to resolve even the smallest issues) 4. Feeds should be updated regularly during the day, not just once every 24 hours. Expecting a seller to lose money because your terms state “success fees for items not in stock are non-refundable” while the issue is with the feed, is not acceptable and plainly stated, robbery at the highest level. -Either this, or that clause should be removed completely. 5. The payout window should be moved to later during the day. Having a deadline of 9:00 to process the day’s payouts is ridiculous. This is probably another scheme bidorbuy is using to cash in on that sweet interest on your money, then they claim they make the funds available to a seller immediately and wonder why buyers complain about delays with orders? Maybe because we must wait 3 days before we receive the funds? Or is that just me. To end off, inflation, or any other lame excuse bob might try to throw our way to justify the increased fee is pure nonsense. As inflation rises, so does the prices of the products the sellers sell, and thus also the success fee bob generates. As a etailer I do not see the need to increase the margins on my products year after year, because the price I pay and sell at automatically corrects the inflation adjustments. And a bonus for all you folks, a little name and shame: Mr Jacques Jordaan, manager of some sort at bidorbuy claims that there is no way we as sellers make small margins on the products we sell. Clearly, he has no idea of the state of the South African market. Bidorbuy should stop trying to copy ebay and wake up and realize we live in a third-world country. You cannot compare our economic state to that of a first-world country, so why try and compare a South African company to that of one based in America. Good bye bob, I’m excitingly looking forward to seeing who will inevitably take over your market share in the coming months.
  8. 2 points
    I add my concerns to the growing list of consternation at BidorBuys total disregard for Sellers, buyers and the general culture and market place of this South Africa. Introducing American Ebay thievery on shipping charges is an absolute disgrace and in my opinion has not been thought through carefully. Business should be a win win situation for all concerned. As I now see it, us sellers would appear to be working for the sole benefit of BidorBuy. ie BOB is the only winner here and has placed sellers and as a result buyers into a loss situation. Although I have no problem with a reasonable increase in commission charged on items, almost doubling it is tantamount to daylight robbery and as mentioned corporate greed. Where is your moral grounding BOB. Our market place too is a far cry from that of the American one. Ebay has a high buyer base, first world country, our culture etc, very different. Factors that have been clearly disregarded. Instead of taking good ideas from other markets you take the worst of them. Your selling of how much you are giving to us (no fee on cash deposit, no fee on credit card) does not gel with me as the percentage of buyers whom fall into that category is nominal. I believe from the shipping point of view, the majority of sellers have been above board in trying to keep shipping to a roaring hum and just covering cost, which is what BOB has always advocated. Naturally there will always be those that transgress. Well to that I say pull finger and get them in line and DO NOT lay it on those of us with integrity. Us, whom are already struggling in a difficult economy and market place. Talk about kicking the dog when it is down. WE SHOULD BE IN THIS TOGETHER TO WEATHER THE ECONOMIC STORM. I think we should all be studying the consumer protection act on comms on shipping. What service do you give on shipping Bob?? that warrants charging?? Shipping is between my client, myself and the person delivering on that service. Shame, shame and shame on you. SELLERS SIGN THE PETITION that I believe is a link on Deonrick. Stand firm, stand together, because we do have a voice. Mel
  9. 2 points
    Yes, The 2 Buyers chose different shipping methods. Bid or Buy were always strict in enforcing Shipping Money should be for shipping & Packaging Material only ! I have no problem (And I am sure other sellers) have no problem with a price increase but it should be in line with inflation and that should be all ! - Not a "Final Order Fee" determined by the final shipping price- It should be a flat and pre-determinable fee that we as sellers can calculate in advance. I vote #NO Final Order Fee !
  10. 2 points
    Johan can you clarify what the thinking is behind final value fees, it makes no sense to charge fees on the sale amount and the shipping amount? This is especially strange considering sellers are encouraged to not charge more than the actual costs involved to ship an item, so if a seller heeds this advice they are now paying an extra fee but receive no added value for this fee.
  11. 2 points
    The gripe I really have is the postage.We must now fork out the difference while Bidorbuy take a portion of the postage and we pay for it. That it really pushing it.Why not charge a flat rate for all catergories instead of hitting antiques and other catorgories with 8,75 % which are the most difficult to source.To move stock I did a market in december and R5500.00 on the day which cost me R50 and petrol to town.I will have to think about markets on a regular basis now to make up all the discrepancies.
  12. 2 points
    I can see more and more sellers doing this, advertisiing only a bunch of cheap junk on BoB for R1 and then including links to their website by email each time a customer makes a purchase to make their real sales on their own website. BoB is going to turn into nothing more than a "customer forwarding portal" filled with absolute junk because the fees are too high to put quality productsp and BoB will be only useful to get contact details of customers. Anyone want R1 ebooks or rings made out of coca-cola can strips and paper mache? Just need your email address in exchange LOL
  13. 2 points
    I would not agree that they are slim. Yes, 3D Secure has vastly lowered chargeback fraud under the guise of "i didnt approve this transaction". But chargeback fraudsters have worked around that using "the product I received is not what I purchased". It is very easy for a chargeback fraudster to receive the package, open it, remove the correct product inside and put some cheap piece of junk inside the box. He then takes photos of the box with the item he has placed in there, and states that is what he received. In that case, the onus is 100% on the seller to prove that the item sent was the correct item, otherwise the chargback is processed by the bank and the seller loses the money and the product. Even by taking photos or video of every package as ity is packed is not sufficient proof that the correct item was sent, as the buyer just tells his bank that the seller must have taken those photos and then just repackaged it afterwards to scam him with the wrong item when in fact it is the buyer who has actually done that. It is your word against his, and the buyer will be sided with 100% of the time in trhat situation, as VISA and MASTERCARD chargeback rgulations state that the full onus of proof is on the merchant alone. A friend of mine in the UK who sells on ebay has had this happen a few times (and with actual chargebacks, not paypal buyer protection) and his packaging is fully monitored by CCTV. The proof from that is not enough for banks if the buyer says that the goods are not the same and submits photos of the item he replaced in the box.
  14. 2 points
    That is an interesting point. My company is a vat vendor. All prices listed on bidorbuy are inclusive of VAT. If I sell something for R100, I realise R 86.00 and R14.00 which is VAT is handed over to the receiver of revenue. How can I be charged a commission by bidorbuy on the R14.00 VAT that I am paying to SARS?
  15. 2 points
    hi i think the new fees are outragious , dont bidorbuy realise that we are actually there customers ! , they didnt even ask us to approve or vote on the new fees structure ! , if they are going to treat us like this they could lose us as clients .
  16. 2 points
    I can not fathom why Bidorbuy or whoever represents Bidorbuy for that matter, will not take part in this thread. WE KNOW YOU ARE READING IT!
  17. 2 points
    I reallly feel for the book sellers,postage already makes it difficult for sales due to high postage cost since the econoparcel was raised by SAPO a while back,and now this will break the camels back. I see BOB has now added a facility where the commission payable on the sale is shown on the order,thank you,very helpful but a few years late i think what with the new commissions being implemented soon. NOW IF THEY SHOWED THE NEW COMMISSIONS THAT WOULD BE PAYABLE SHORTLY NEXT TO THE OLD ONES SO A COMPARISON CAN BE MADE,THAT WOULD BE ENLIGHTENING!!
  18. 2 points
    I am amazed at how few buyers and sellers are aware of these new fee structures I have spoken to a few and many did not even know about this,when they did check they almost had heart attacks I also at first skipped the fee rate card and did not bother to look thinking it would be nominal or of no consequence,it was only when i read the forum posting that i went to see and saw the horrific charges to be implemented
  19. 2 points
    I've always allowed all the payment methods, it engages more buyers in my opinion - BUT (HUGE BUT!!) Bidorbuy claims it will now be cheaper because all these payment fees for Credit Card, PayPal, etc etc is lumped in with the "Final Sales Fee". That is bull, because as per my screenshot above, 5% commission of R121 is R6.05, and if the buyer paid via Credit Card, the commission on the OLD FEE STRUCTURE would be R11.73 (on total order amount R234.63). So the MAXIMUM I would have paid on the old structure is R17.78. (item commission R6.05, Credit Card commission R11.73). But wait, there's more. If this buyer does NOT pay via ANY of the "old fee incurring methods", meaning plain old EFT, then Bidorbuy scores one motherload in commission. Now I will have to pay R19.51 even if the buyer pays via EFT..... Because according to Bidorbuy this "New fee structure" is cheaper and easier to calculate....
  20. 2 points
    I tend to agree that something like this would be more palatable then the current increase. Sadly though, whilst Johan initially engaged with the community - he has now gone silent! The days when bob would engage with their customers (think back to when Cuan was the operations manager) seem to be a thing of the past. I also think back to the time when this forum was very active - there was a lot of love for bidorbuy by the community. Talking to sellers today, that love has all but evaporated. Imagine for a moment if every seller on the site increased their prices by the same percentage as bidorbuy are doing......... sales would totally dry up. If the sellers concerns are not addressed with some sincerity by bidorbuy, I fear that irreversible damage will be done. I do hope that the issue can be resolved as it would be a sad day for everyone to see both sellers leaving the site and bidorbuy losing the revenue from those sellers.
  21. 2 points
    What about PARGO? Buyer pays R60, Bidorbuy charges us R55 (giving us R5 to cover the packaging - haha too little anyway), now they want to take R3.93 commission on PARGO, leaving us with R1.07 for packaging. How is this fair Bidorbuy? How is any of this beneficial to the buyer? (who might get a broken item because R1.07 does not cover bubblewrap, bubble envelope/cardboard box (this is not free!!)
  22. 2 points
  23. 2 points
    As a large loyal seller who has rejected many offers to bypass the system we feel very let down by BOB. We charge less than the shipping charge that we pay in order to attract customers. We will now have to pay an extra 6.55% on these fees which will have to be passed on to the customer. Not only that but we have just just over two weeks to go through our extensive stock and adjust prices to continue to make some profit! Our success fee is now going to be 9.97% + 6.55% on our shipping charges. And this business of charging rates + VAT seems as if we are trying to be conned into thinking the increases are less than they are. What upsets most people, we are sure is being charged commission on shipping charges. Perhaps a re-think BOB?
  24. 2 points
    Guys just a headsup, in the grand scheme of things almost no one is on this forum. If you want to get attention to this outrageous increase you need to spread it on Facebook, Twitter etc, any platform outside of Bidorbuy where it will get wide exposure including in the media and to the public. Go forth and disseminate the info!!
  25. 2 points
    Good Day. Putting aside the ludicrous rise in fees that I am sure is going to infuriate all of BoB's sellers and lose BoB many many sellers who bring in the money for them, clarification is required for a specific clause in the fee article; Final order value fee. The final order value fee is the fee adjustment that is charged to a seller account, calculated on the difference between the "Final order value" and the "Item sales value", multiplied by the lowest category success fee percentage, which is currently 5.75% excluding VAT. Examples: The item sales value is R1,000 for an item sold in the Music & Instruments category. Music & Instruments success fee is 5.75% of R1,000. Success fee = R57.50 + 14% VAT = R65.55 incl. VAT. The buyer makes a payment that totals R1,120. The 5.75% final order value fee is applied to R120 (the difference between the sales amount of R1,000 and the total amount paid of R1,120). Final order value fee = R6.90 + 14% VAT = R7.87 Total fees paid to bidorbuy on the final order amount of R1,120 = R65.55 + R7.87 = R73.42 incl. VAT Now, from how I read this (and I must wonder if this is very vague on purpose), is that the "difference between the "Final order value" and the "Item sales value" is actually the shipping cost for the order. In the above example, the item sale value is R1000 and the buyer has paid R1120, meaning the extra R120 is the cost of the shipping for the item. It is not very clear to be honest, but if the above assumption is correct, I assume again that the sellers will be able to include the "fee" that is charged on the shipping amount to their shipping expenses? Sellers may charge the cost of shipping according to BoB policy, and if the shipping fee is being taxed (which basically is what this is, a new tax, as if our government doesn't screw us enough with taxes already), that tax is part of the shipping expense. Or does BoB want us sellers to lose even more money by making a loss on the shipping because some of the shipping fee is now going to BoB's greedy coffers (this is on top of the huge extra amount we will already be losing with the luidicrous increase in fees). This is fast going to become unsutainable to the majority of BoB sellers who already operate on very low profit margins. But BoB needs to remember, if you put us out of business with ridiculous price increases, who do you think will follow us into bankruptcy? BoB themselves will follow. Without sellers BoB will vanish into the past. Very sad that the greed has come to this. I think it may be time for a tech-savvy member of the BoB community to program a competitor auction site for all us hard working sellers to come to when we can no longer sustain these inflated fees
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